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Thefishingchick Level 1 Level 1 (0 points)

I did the iOS 7.1 update yesterday to my iPhone 4 and now my ear speaker is not working?  The phone worked fine prior to this, the first call after the update and the ear speaker did not work.  I tried the basics, restore, restart, head phones in and out, nothing.  The main speaker works, I can hear fine on blue tooth, speaker phone, and with head phones, anybody else experienced this?  Help!


iPhone 4, iOS 7.1
  • SirThomasIsDead Level 1 Level 1 (0 points)

    Uhhh I'm having the same issue here.. quite annoying! help us out apple community!

  • Daniel Goldwasser Level 1 Level 1 (0 points)

    Same problem here iPhone 5

  • Ilovetamales Level 1 Level 1 (0 points)

    Same issue here too for iPhone 5! This pretty much kills the phone to not have a functional ear speaker. I can use bluetooth or speakerphone for incoming and outgoing calls, but that's it. Serious pain in the r-ear.

  • sdmep Level 1 Level 1 (0 points)

    Same problem here.  No isues with the phone at all, upgraded the phone yesterday and now I can only make phone calls using speaker phone or bluetooth in the car.

     

    Is there a solution to this problem??

  • Ilovetamales Level 1 Level 1 (0 points)

    I went to the apple store last night after about an hour using the online chatting system to try and solve this issue. The chat was useless....merely suggested reinstalling the same iOS7.1 with which my problems seemed to be linked!

    The apple genius bar was miserable. Hardly genious. Rather, a young girl going through a checklist to try and solve the problem. The checklist was mostly stuff we've all done already.

     

    However, there was one interesting thing she did. The iPad told her to squeeze the top of the phone near the ear receiver to see if intermittent sound could be heard. This did nothing in her hands and she told me I would have to pay $60 to get it fixed. Hogwash!

     

    I went home and tried the same myself........and low and behold!....my ear receiver started working. I gave it a solid squeeze and now it's working fine. I'm guessing that the update may have changed something in the software that maybe overutilizes some circuits linked to the receiver - making them hotter and this may have caused a physical uncoupling or bla bla bla???  Not sure, but it works. Try it.

  • socrdiva11 Level 1 Level 1 (0 points)

    having the same issue here as well...can't receive calls, make calls or listen to music unless speakerphone is on or headphones are in.

    i've noticed that my phone keeps saying the headphones are plugged in when they are in fact not...ever since yesterday when i updated to 7.1

  • Thefishingchick Level 1 Level 1 (0 points)

    I tired all of the squeezing tricks, nothing changed.  Went to Apple, their solution was to sell me a new phone for $150, which I wasn't too happy about, but needed to have a phone, so...if the update proves to be a speaker killer (which I will monitor closely), then you can bet Apple will be hearing from me!

  • sdmep Level 1 Level 1 (0 points)

    I did a bit of light squeezing around the speaker / camera area and nothing worked, ended up putting a thumb either side of the speaker and pushing down, everything is back working again.

     

    I don't really understand how giving my iphone 5 a thumb massage worked but it has.

  • ledge1 Level 1 Level 1 (0 points)

    I'm having the same problem and currently chatting online to technical support - simply cannot hear person on the other end of the call, but switching to speakerphone or putting earphones in works fine. It is definitely a problem with the update, the amount of people on here with problems after the update is clearly a testament to that. I have power the device off and on, done a hard reset, and even changed out the earpiece speaker for another one....and still it persist. What really boils my blood though is how Apple deals with these instances - just be honest and come out publicly....admit to the fact there is a glitch somewhere and you are doing everything to fix it. We all make mistakes - we can relate to that.

     

    What I seriously dislike is what I'm currently experiencing with technical support. You explain the issue what and the first quesiton they ask is "has the device been dropped or had any liquid damage?" - I have to smile about it. They know there is a problem. I dare say even this thread has been brought to their attention. I've been very forthright (but polite) in telling them this is a problem with the update, but they insist it may be a hardware issue that needs repair. I told them I fix phones and swapped out the earpiece speaker last night (phone is outside of one year warranty) and the defences shoot up telling me now the device has been modified it may be beyond economical repair. I asked them to just confirm that this was a software problem, to which I was told they have had no reported instances of this problem. That was when my blood started to boil - do they really need to lie and cheat like this? Are the billions not enough? After pushing them on this and explaining plenty of other people were in the same situation I was told that Apple hadn't issued any company wide memos regarding this issue - I guess they just hope most people are idiots and will continue to line their pockets with replacement device fees.

     

    I've now been transferred to a "senior advisor" who now admits there is quite a bit of "chatter" on the forums. I've been asked to restore the phone as new to see whether it is a hardware or software problem. Surely restoring the phone to the same software that created the problem will solve nothing. Guess I'll have to try it out and update on here once it's done....

  • Ilovetamales Level 1 Level 1 (0 points)

    I got the exact same lip service ledge1. Unfortunately it was a waste of time for me. Didn't work.

  • ledge1 Level 1 Level 1 (0 points)

    Me also. Messed around with it all night. Even tried putting device in DFU mode and downgrading but was met with iTunes errors. I just find it incredible that these updates are even allowed to be released - it isn't the first time there has been widespread problems.

  • sdmep Level 1 Level 1 (0 points)

    I would like to report back and say that I now have to keep the top of my phone pressed to hear anyone speak.  2 days before I can get an appointment in the store!

     

    This is a joke

  • Ilovetamales Level 1 Level 1 (0 points)

    Good luck at the store sdmep. My experience was awful. They will likely push you to replace phone or ear speaker. They didn't believe me when I said multiple reports suggested a problem with the new iOS. Would love to hear how your situation goes.

  • rovingdan Level 1 Level 1 (0 points)

    My wife had the same problem but it was dirt in the headphone jack.  I cleaned it out with a pin and restated the phone for good measure and now it's working.  I didn't see anyone talk about this solution on the thread so I thought if add it in case.

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