My MacBook Pro is stuck on grey loading screen with apple logo and spinning wheel.

PLEASE HELP - Tried to start up my MacBook Pro and I get grey screen w/ apple logo & spinning wheel. It's stuck on this screen. Safe mode didn't help but reveled this: smc read key action error, BOOS key failed, BOPS key failed. Consider rebuild of prelinked kernal com.apple.kext triggers triggered rebuild. IOBluetooth host controller USB transport Suspend Device. I ran verifications/repairs in Disk Utilities, but nothing came back wrong on the reports. I'm a bit panicked, as I use this computer for work and have no other computer to use in the meantime. I should also note that I have very little technical knowledge, so if you can lend your help please keep that in mind when responding. I'd be over the moon if anyone can help.

MacBook Pro, OS X Mavericks (10.9.1)

Posted on Mar 11, 2014 8:22 PM

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10 replies

Mar 12, 2014 5:03 AM in response to srsmith444

Here are a couple of things that won't hurt and may just fix the issue.


First clear NVRAM. Reboot the computer and hold the Command-Option-R-P keys at the boot chime. The screen will light up for a second, go back to black, then light up again. The flashing of the screen lets you know that the memory was cleared.


If the above doesn't help, then boot back into recovery (the same place you repaired your hard drive and permissions). Repair the hd again but when it completes, reinstall the OS. This will not cause you to lose anything. It simply puts a new copy of the OS over the existing copy.

Mar 12, 2014 8:18 AM in response to srsmith444

That's positive. It sounds like we know you can get into recovery, we know the disk passes disk repair, we know the smart status is verified.


however.....


If safe mode won't boot the computer and normal recovery/internet recovery don't work for a reinstall, then you're gonna need installation media. I don't know of any other way. Maybe someone else does. Sorry I couldn't help but my knowledge is limited.

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My MacBook Pro is stuck on grey loading screen with apple logo and spinning wheel.

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