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My keypad won't respond in pages

They keypad is not respoding in pages within the text, for example the arrows wont work, the space bar or any letter or numbers but if i click on the help button then I can type in that bit.


Also the keypad is working as I write this on the Internet and for everywhere else on my Mac !


Please help!

MacBook Pro (13-inch Mid 2012)

Posted on Mar 12, 2014 5:24 AM

Reply
5 replies

Mar 12, 2014 10:30 AM in response to sachaq

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


Test while logged in as Guest. Same problem?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.


Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem?


After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Mar 12, 2014 11:52 AM in response to Linc Davis

Hi I went to the apple store in the end and got a 'genius' to fix the problem. Basically Pages has crashed despite still being visible so he closed the document and then opened the pages application whilst also holding down the SHIFT key... this is the same procedure if Safari or any other App does the same thing.

Thanks for the help and the reply...

If this happens to anyone else try the SHIFT key and all should be solved !

My keypad won't respond in pages

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