Sharlee20

Q: have 2 identical ipads but one is dropping the wifi off and on?

Hi     We have two identical ipads - one is working fine with wifi and the other one keeps dropping it?  What's is going on?  sharlee20

iPad

Posted on Mar 12, 2014 8:53 AM

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Q: have 2 identical ipads but one is dropping the wifi off and on?

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  • by pedro d,

    pedro d pedro d Mar 14, 2014 2:16 PM in response to Sharlee20
    Community Specialists
    Mar 14, 2014 2:16 PM in response to Sharlee20

    Hello there, Sharlee20.

     

    The following Knowledge Base article offers some great steps for troubleshooting Wi-Fi issues on iOS devices:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    If the issue persists after you've gone through these steps, then review the section entitled "Wi-Fi disconnects or signal strength is less than expected".

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.