KEYBOARD trackpad not working

Question

Level 1

5 points

KEYBOARD trackpad not working

Keyboard and trackpad are completely unresponsive on Macbook Pro. Anyone have a quick fix? It keeps trying to connect to a bluetooth keyboard, which we don't have.

MacBook Pro, iOS 7.1

Posted on Mar 12, 2014 11:03 AM

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Answer 1

Best reply

sanjampet

Level 5

7,982 points

Mar 12, 2014 12:04 PM in response to jbstanley

Maybe some help here:

http://support.apple.com/kb/TS1381

http://support.apple.com/kb/TS1297

http://support.apple.com/kb/TS1996

Try a smc reset:

http://support.apple.com/kb/HT3964

Follow directions for your machine

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Answer 2

MADMmerf

Level 1

1 points

Apr 9, 2014 1:57 PM in response to sanjampet

The SMC reset did the trick for me! Was using my MBP when for no reason, my keyboard and trackpad ceased to function. Glad I had my iPad handy to look this post up!

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Answer 3

Bruno L.

Level 1

13 points

Apr 9, 2014 2:03 PM in response to MADMmerf

Great, thanks. Readinf this now... is this a common thing? Never heard of this before. Really odd.. Strangely, the mouse works, so that's something, but I don't usually use a mouse. Thanks for the links, will update in a moment

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Answer 4

Bruno L.

Level 1

13 points

Apr 9, 2014 2:06 PM in response to Bruno L.

Well, this is even odder... it's started working again. Tried a minute ago, with both trackpads, there was no register of taps or click, but now, it's fine again. This is really bizzare. Thank you guys for the quick response and for the links, I'll make sure I keep this post in case it starts again.

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Answer 5

oxygrad

Level 1

0 points

Apr 10, 2014 1:39 AM in response to jbstanley

I bought my brand new macbook pro 13" retina for Christmas (2013), and yesterday was the first day I experienced the above issues with my built-in trackpad only. I am able to move the cursor around, but unable to double-click or tap anything. This issue came and went and came back all day long. I chatted online with a tech person who suggested the SMC reset solution, and it worked for my after the 2nd attempt, but is this a permanent fix? we'll see.

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