Mophie juice pack stopped charging after iOS 7.1 update

The same thing happened to my iPhone 7Plus. My Mophie case had been working fine for 4 months. I upgraded to the new iOS, and the phone can't see the charger in the case anymore.

I'm terribly disappointed, and reconsidering all of my future Apple product purchases. Design phones that don't need additional battery support before dropping support for 3rd party battery solutions. Sheesh!

I have the same problem as well, Iphone 5 worked fine with my Mophie Juice pack for over a year and as soon as I upgraded to IOS 7.1 it no longer worked at all and the batt on my phone lasted only an hour or so as well. Very fast drain.

Big problem that needs to be resolved fast. What is the fix Apple???

My Mophie has smiliar issue with error message and problems charging.

Does Apple or Mophie have a solution?

Frustrating to have an Apple approved product and a software update renders it not supported any more....!

I have the same problem, I updated my IPhone 4S IOS 7.1 yesterday and now my Mophie Juice pack is not working, you can charge your phone while its conected to the power line but when I tried to use the battery of my Mophie to charge the phone, its not detected.

I have the same problem. After upgrading to IOS 7.1 my mophie isn't working properly. Only charges for a few minutes and then shuts off...

I, too, am stranded with a fully charged Mophie that won't charge my phone. It stopped functioning immediately after updating to 7.1.

I have a Mophie Juicepack +, iPhone 5s, and iOS 7.1, I am experiencing no problems.

Have you all tried restoring your phones?

I've had a mophie for a year -- worked brilliantly with iphone 5. I was amazed at how long the battery of the phone and mophie lasted -- I do a lot of photography. Upgraded to ios 7.1 and the iphone 5 battery life went deeply south and the mophie wasn't able to charge the phone -- at all. Thinking it was the mophie, I did some research and just got the Maxboost battery case. Works for a minute, the message about accessory not being supported pops up and charging stops. I've disabled virtually every non-phone call function, finding, refresh, notifications... even uninstalled most of the apps, especially any tied to location services. Battery still drains execessively when I'm not even using the phone. Forget being able to take a series of photos.

I'm finding messages all over the internet with the exact same issues.

Really Apple??? Can't wait to go back to my droid.

wow just had a post removed because it wasnt technical and constructive. So I'll stick to the facts.

ios7 introduced software that now requires charge cables to handshake with the device. This handshake comes in the form of an encrypted key stored in the cable/charge/accessory.

If the handshake fails then the accessory is rejected and all features/charging are disabled.

There are seveal ways to fix this.

1 - buy certified apple products

2 - turn off the device and while the logo is spinning plug it in to charge, this prevents auto power on from turning on the device and again blocking the usb cable from charging the phone

3 - use a device that does not require hardware/software blocked charge devices and accessories.

If you send any official certified products back they will be replaced.

Personally I have bought a samsung s5 and my company has removed over 600 apple devices because of this issue effecting remote emergency response workers.

I hope this reply has been technical enough and is constructive in its response on how to avoid problems with using accessories that no longer work due to softwear errors/glitches on handsets and in particular the Apple iPhone with ligntning connectors

From a technical standpoint, I was surprised to learn when taking in 30-40 accessories and cables that the genius bar informed me I must purchase certified accessories for the 600 phones which I had no idea how to tell which were certified and which wernt. This came to the sum of 2 cables for 600 phones, or $30,000 AUD. It was cheaper for us to simply remove the faulty devices from our support line given this may happen in the future and the issue has still not been resolved after months of complaints by people on these forums.

iPhone 5

Mophie Dock

Mophie Juice Pack Plus

All from Apple online store.

Everything was working fine till I upgraded to iOS 7.1

The phone will charge after docking but after a few mins, the error pops "This accessory may not be supported" and it stops the charging of my iPhone.

Is there any solution? Or must I wait for a solution in next update hoping this will be resolved? Or can I get a refund?

Iso 7.1

Really do feel apple have screwed up this time!

I've just got a S5 ( when I say just, I mean I'm say in the car outside the phone shop as writing this post) as my car battery charger will no longer charge my iPhone 5 ! After reading some of the posts above I'm getting the feeling loads people are like me and just fed up with apple at the moment !

1, battery drains so fast you'd think the phone battery was running the Blackpool Tower

2, new calendar isn't a patch on the old iso6 calendar

3, after using the same car charger for a year and going off to work for the weekend and finding apples software update has locked the chager out and I can't charge my phone leaving the wife and young kids at home and not being contactable because of this !!!!!

4, I run my business from this phone so no customers can contact me!

Apple wake up and lesson to what we are all saying !

Very sorry to say it but good bye iPhone !!!!!

P's iPhone 5 for sale , good points are ....... bad points listed above !

Apple should stop looking at charging cables as a revenue center. They never fixed the cracking/ easily damaged cables for this reason. If cheap cables can last a lifetime and apple's expensive cables last a few months is beyond my comprehension. cables SHOULD NOT BREAK UNDER NORMAL USE!

Now this... even top-end brands that support the measly batteries on iphones stop working because apple stops supporting it. A chip in a cable?! Its just a cable... you can make it propriety but make it LAST AT LEAST! and please support the brands you carry in your stores.............

CUSTOMER SATISFACTION before revenue....just cables!

Can i just charge my phone pls!

Where you able to get the answer for your problem? I have the same problem as of yesterday since I updated my software to 7.1.2.

Thank you

My Mochrie for iPhone 7 stopped charging my iPhone 7 despite being fully charged and sold to me as the battery pack for iPhone 7