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ralph1004

Q: i bought and downloaded a book from the ibooks store.  The downloaded book cannot be opened or read due to an improper format.  what do i do now?

i bought and downloaded a book from the ibooks store.  The downloaded book cannot be opened or read due to an improper format.  what do i do now?

Posted on Mar 12, 2014 1:46 PM

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Q: i bought and downloaded a book from the ibooks store.  The downloaded book cannot be opened or read due to an improper format ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 12, 2014 1:54 PM in response to ralph1004
    Level 10 (133,631 points)
    iTunes
    Mar 12, 2014 1:54 PM in response to ralph1004

    What are you trying to read it on ? If the iBooks app on an iOS device then try deleting the book from the bookshelf (Edit button at the top right of the bookshelf) and then redownload it via the Purchased tab in the ibookstore in the app.

     

    If the iBooks app on a Mac then select the book and delete it and then redownload it via the Purchased link under Quicklinks on the right-hand side of the ibookstore in the app.

     

    If it redownloads with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption