Repair or buy another?

Question

Level 1

0 points

Repair or buy another?

Hello everyone,

I'm looking for some opinions. I've owned my iPod touch 4th generation for a long time, so my warranty and coverage have long since expired. My home button stopped working about a year ago so I've been using the "Assistive touch" option since then, which has worked just fine. Recently, my top button (power/lock-screen) has stopped working as well. It is a real pain to have to plug my iPod in or wait for a notification so the screen can light up in order for me to use it. I'm wondering if it would be better (or cheaper) to send it in to have these two buttons repaired, buy a refurbished iPod, or buy a new one? I'm trying to avoid buying a new iPod touch and would like instead to send it in for repairs, but I have had no luck calling Apple about this. Does anyone know the approximate costs of repairs? Should I even bother sending it in or should I just start looking for another iPod? There are no Apple stores within 120 miles of my where I live so taking it to an Apple Store is out of the question.

Thank you!

iPod touch

Posted on Mar 12, 2014 2:43 PM

Reply

Answer 1

Best reply

Kappy

Level 10

361,741 points

Mar 12, 2014 2:45 PM in response to ajerome_13

If your iPod Touch, iPhone, or iPad is Broken

Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.

ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.

You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.

You will find respective repair costs in the appropriate link:

iPod Service Support and Costs

iPhone Service Support and Costs

iPad Service Support and Costs

There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:

1. iResq or Google for others.

2. Buy and replace screen yourself: iFixit

Reply