Itunes Error 7 - (Windows Error 127)

I cannot open itunes. It gives me error 7 - itunes was not installed correctly. Please reinstall itunes. I have followed directions from other discussions on this topice and nothing works. Please help.

Windows 8

Posted on Mar 12, 2014 4:03 PM

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12 replies

Mar 12, 2014 4:07 PM in response to yvonnebohne

Doublechecking. prior to the error 7, do you also get an error message about an entry point not found? If so, what is the precise text of the entry point error message, please?


(Quite often, different entry point errors require different treatments. So I'm trying to narrow in on what's going on in particular, before starting troubleshooting.)

Mar 12, 2014 4:17 PM in response to yvonnebohne

?videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@2@@***@@XZ could not be located in the dymanic link library c:\Program Files (x86)\Common File\Apple]Apple Application Support\Webkit.dll


🙂 That's perfect, thank you. Try the following user tip:


iTunes for Windows 11.1.4.62 and 11.1.5.5: "The procedure entry point: ?videoTracks@QTMovie@ [...]" error messages when launching iTunes

Aug 25, 2014 6:17 AM in response to b noir

Not working for me!

Uninstalled in the sequence, deleted folders, including all the sub-folders as recommended, restarted laptop, re-installed iTunes, plus the additional steps....and still same issue

GGGGRRRR done this 3 times now! Here is the advice given on iTunes support:

++++++++++++++++++++++++++++++++++++++++++++++++++++++++

In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed. If any are left behind, remove them now:

  • C:\Program Files\Bonjour
  • C:\Program Files\Common Files\Apple\Mobile Device Support
  • C:\Program Files\Common Files\Apple\Apple Application Support
  • C:\Program Files\Common Files\Apple\CoreFP
  • C:\Program Files\iTunes\
  • C:\Program Files\iPod\
    Note: Follow the
    additional steps at the end of this article if you get the alert "Cannot delete iPodService.exe: It is being used by another person or program."

If you have a 64-bit version of Windows, you'll need to confirm that the following folders have been removed:

  • C:\Program Files (x86)\Bonjour
  • C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
  • C:\Program Files (x86)\Common Files\Apple\Apple Application Support
  • C:\Program Files (x86)\Common Files\Apple\CoreFP
  • C:\Program Files (x86)\iTunes\
  • C:\Program Files (x86)\iPod\
    Note: Follow the
    additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program."

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Itunes Error 7 - (Windows Error 127)

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