HT203828: If iCloud asks you for the password to your previous Apple ID

Learn about If iCloud asks you for the password to your previous Apple ID
john1kel

Q: Hi I need help I can not sign into my phone I have an Apple Id and reset my password I updated it today. Having problems with icloud I think not sure

I need to use my phone and wish I did not update my phone I have not been able to use it all day How can I reset it so I can use it again It says to sign in with apple id that was used to set up this i phone. I have tried every passcode and ID that I have ever used

iPhone 4S

Posted on Mar 12, 2014 6:07 PM

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Q: Hi I need help I can not sign into my phone I have an Apple Id and reset my password I updated it today. Having problems with iclo ... more

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  • by randers4,

    randers4 randers4 Mar 12, 2014 6:12 PM in response to john1kel
    Level 9 (62,855 points)
    Mar 12, 2014 6:12 PM in response to john1kel

    Are you sure it's your ID?  Activation lock will require the ID and password that was originally used to activate the phone in order to reactivate.  If the phone had a previous owner, it's their ID and password that is required, not yours.