HT204400: Get help with Wi-Fi networks on your Apple TV

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psglynn
Level 1 (0 points)

Q: My new AppleTV will not "set date and time". I took it to the Apple store and they downloaded software from iTunes and "restored" to factory settings ... came back home, turned on same result. It gets stucl on "setting date and time".

New AppleTV unable to set date and time, took it to the Apple store and they were able to set the date and time and did a "restore" ... tried it when i got home, same result. locks up on the "setting date and time" screen.  

Posted on Mar 12, 2014 8:14 PM

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psglynn

Q: My new AppleTV will not "set date and time". I took it to the Apple store and they downloaded software from iTunes and "restored" ... more

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  • by rafaelyeshua,

    rafaelyeshua rafaelyeshua Mar 12, 2014 8:37 PM in response to psglynn
    Level 1 (0 points)
    Mar 12, 2014 8:37 PM in response to psglynn

    Amigo, also ESTOU NA MESMA situacao. Meu Apple TV chegou hoje e até o momento não consegui iniciar. já fiz restauração pelo Mac usando o iTunes e sem sucesso ainda. Alguma outra sugestão?

  • by diesel vdub,

    diesel vdub diesel vdub Mar 13, 2014 3:40 AM in response to psglynn
    Level 7 (22,030 points)
    Mar 13, 2014 3:40 AM in response to psglynn

    This is a network issue, troubleshoot the network.

  • by frittingles,

    frittingles frittingles Aug 3, 2015 6:54 AM in response to psglynn
    Level 1 (5 points)
    Aug 3, 2015 6:54 AM in response to psglynn

    G'day mate,

     

    I had this problem too, and it took me a while to sort it out.

     

    So it turns out, here in Australia, only one Internet Service Provider (ISP) includes or uses the date / time function in their modems. This means, unless your ISP is Telstra, you will most certainly have the activation error you are speaking about.

     

    To fix this problem, create a Personal Hotspot with your iPhone and connect your Apple TV to your iPhone. Activate the Apple TV, then you can go ahead and connect to your standard home WiFi.

     

    Hope this helps.

     

    Pete.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 3, 2015 12:01 PM in response to frittingles
    Level 10 (103,745 points)
    Apple TV
    Aug 3, 2015 12:01 PM in response to frittingles

    You keep posting this answer to old threads.

     

    The situation where the problem is resolved by switching to another wi fi network has only been occurring for a few weeks, older problems are a result of something else.

     

    Also, something doesn't add up with what you are saying, unless all these providers in Australia suddenly removed the time server a few weeks ago, how would you explain that everyone's Apple TV worked just fine before this.