The Countess

Q: Can't create new free books account in iTunes Connect

I am trying to create a new free books account so that I can publish my book to ibooks. I just keep getting the same error message over and over and all of the info I am inputting is correct."Error saving application"  What the???? where now.  I have created by book and I want to get it up and running.  Please advise.

Thanks

iMac, Mac OS X (10.7.3), 21 1/2" Mid 2011

Posted on Mar 13, 2014 12:05 AM

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Q: Can't create new free books account in iTunes Connect

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  • by vinnyvg,

    vinnyvg vinnyvg Mar 13, 2014 4:43 AM in response to The Countess
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    Mar 13, 2014 4:43 AM in response to The Countess

    Have you opened a free books account separate from your iTunes Account - used to buy apps, books, music etc,?

     

    If not.... start here

     

    IF, you  have  a separate free books account - 

      all of the info I am inputting is correct."Error saving application"

     

    Inputting into what?

  • by Icarus222,

    Icarus222 Icarus222 Mar 13, 2014 6:21 PM in response to vinnyvg
    Level 1 (0 points)
    Mar 13, 2014 6:21 PM in response to vinnyvg

    Sorry to hijack the thread - I'm having this problem as well and thought I'd fill ina bit more info.

     

    I've been trying for the past 2 days to set up a free iTunes Connect account - and I get as far as the registration page (first page where you input all of your information) - and after I enter everything and agree to the terms etc. I get the same message as "The Countess" above.

     

    I have restarted, tried accessing this on a second machine, cursed and even given my iMac a good old whack.

     

    I've checked the requirements and I'm all good - network connection is obviously working as this site is working..

     

    Aargh.

  • by vinnyvg,

    vinnyvg vinnyvg Mar 13, 2014 6:35 PM in response to Icarus222
    Level 4 (1,880 points)
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    Mar 13, 2014 6:35 PM in response to Icarus222

    BUT..... are you trying to sign up using your iTunes account - probably the  first Apple account you opened to buy apps, books, music, etc?

     

    When I opened a free book account I used my iTunes account and it was OK... since then  Apple have new requirements..... iTunes, iBooks Free and iBooks Paid each require a diferent  ID -  email address and passwords.

     

    https://www.apple.com/au/itunes/content-providers/book-faq.html

  • by The Countess,

    The Countess The Countess Mar 13, 2014 6:44 PM in response to vinnyvg
    Level 1 (0 points)
    Mar 13, 2014 6:44 PM in response to vinnyvg

    Thanks for your response.  I am TRYING to open a free books account which is quite seperate from my iTunes account which I buy music and apps from the App Store with. The link you put in there is exactly where I am, and I just tried to create an account using your link, but got exactly the same error message.  I am inputting info into the FreeBooks Account: Seller Info box which is the second page of that link after filling out the first.

    If someone could help as Icarus222 is finding the same issue. Thanks.

  • by Icarus222,

    Icarus222 Icarus222 Mar 13, 2014 6:47 PM in response to vinnyvg
    Level 1 (0 points)
    Mar 13, 2014 6:47 PM in response to vinnyvg

    Hmm, yes. That's probably the problem then. I only have the one ID.

     

    It doesn't really state this point clearly on the FAQ you sent through though. Will give it a go setting up a seperate ID and see how that goes.

     

    Thanks heaps for the help!

  • by vinnyvg,

    vinnyvg vinnyvg Mar 13, 2014 7:09 PM in response to Icarus222
    Level 4 (1,880 points)
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    Mar 13, 2014 7:09 PM in response to Icarus222

    The solutiuon is here.....

     

    Apple have new requirements..... iTunes, iBooks Free and iBooks Paid each require a diferent  ID -  email address and passwords.

     

     

     

    Apple  do not seem to think  about chaning the website everytime they change rules and requirements. 

     

    For World renowned high tech products business.... at times they do nothing to  help their users!!

  • by Icarus222,

    Icarus222 Icarus222 Mar 13, 2014 7:08 PM in response to Icarus222
    Level 1 (0 points)
    Mar 13, 2014 7:08 PM in response to Icarus222

    Set up a second itunes account and that didn't work either. Still getting the same error message when signing up for iTunes Connect.

  • by vinnyvg,

    vinnyvg vinnyvg Mar 13, 2014 7:15 PM in response to Icarus222
    Level 4 (1,880 points)
    Desktops
    Mar 13, 2014 7:15 PM in response to Icarus222

    Set up a second itunes account  = WRONG you need to open a Free or Paid book account.

     

    IF you have a valid, confirmed free or paid book account - the  username ( email address) and password asscociated with teh book account is the one which opens iTunesConnect.  If you do not have a valid book account... iTunesConnect will not  accept your "iTunes"  Account information.

     

     

    Paid or Free book sign up ----

    http://www.apple.com/itunes/working-itunes/sell-content/books/

  • by Icarus222,

    Icarus222 Icarus222 Mar 13, 2014 8:16 PM in response to vinnyvg
    Level 1 (0 points)
    Mar 13, 2014 8:16 PM in response to vinnyvg

    But that was my original problem (and The Countesses'), outlined above!

     

    That link you sent takes me back to the start of the registration process where the error occurs. I get into the adding my personal details into the Free Boks Account: Seller Info, enter my information, click on submit and the error message appears.

    (.error saving application)

  • by Icarus222,

    Icarus222 Icarus222 Mar 13, 2014 8:45 PM in response to Icarus222
    Level 1 (0 points)
    Mar 13, 2014 8:45 PM in response to Icarus222

    Image attached of the error message. Just tried again for the 1,000,000th time - still no good!

     

    Itunes connect error copy.jpg

  • by vinnyvg,

    vinnyvg vinnyvg Mar 13, 2014 8:56 PM in response to Icarus222
    Level 4 (1,880 points)
    Desktops
    Mar 13, 2014 8:56 PM in response to Icarus222

    If you are not using  your iTunes account ID and have created and entered new information.... then  your  only option is to contact iBooks support and ask their  solution.

  • by Icarus222,

    Icarus222 Icarus222 Mar 13, 2014 9:04 PM in response to vinnyvg
    Level 1 (0 points)
    Mar 13, 2014 9:04 PM in response to vinnyvg

    Coolio, thanks! I might shoot an email off to them and see how that goes.

     

    Thanks again for taking the time to answer!

  • by Onno24,

    Onno24 Onno24 Mar 17, 2014 9:19 AM in response to Icarus222
    Level 1 (0 points)
    Mar 17, 2014 9:19 AM in response to Icarus222

    Hello Icarus222,

     

    I am having the same problem as you have, it is very annoying.

    The same message, I've tried either on mac or windows to create an account and always I get the same message : error saving application.

     

    Have you found a solution?

     

    Thanks.

  • by Icarus222,

    Icarus222 Icarus222 Mar 17, 2014 3:21 PM in response to Onno24
    Level 1 (0 points)
    Mar 17, 2014 3:21 PM in response to Onno24

    Hi Onno24,

     

    Very annoying alright!!

     

    I've sent a number of emails off to iBooks support along with a couple of screen captures I took with the error appearing on both Safari and Firefox.

     

    The latest reply (early this morning) was that my inquiry has been escalated to internal teams who are apparently reviewing my request.

     

    I think your best bet is to send through an email outlining the same problem to the help guys, just to let them know that a few people are having the same problem.

     

    Good fun hey!

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