HT3974: Hard drive data recovery and warranty implications

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BradWalton
Level 1 (0 points)

Q: Hard drive under warranty - Apple need old HD back

We have just had a company laptop repaired under warranty due to a faulty harddrive amongst other issues.

 

I was told the hard drive has been replaced, however Apple need the old HD back. Unless of course you pay for the new hard drive.

 

Due to our companys policies and ISO's we need documentation of the disposal of this hard drive and to ensure it complies with the data protection act.

 

My questions been, do Apple have any documentation which I can be sent to support us that the hard drive has been correctly disposed and all data removed.

 

Alternatively is there anywhere to get this hard drive back, without paying for a new one.

 

 

Thanks for you time,

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.2)

Posted on Mar 13, 2014 2:51 AM

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BradWalton

Q: Hard drive under warranty - Apple need old HD back

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  • by Elite Expert of all Knowledge,

    Elite Expert of all Knowledge Elite Expert of all Knowledge Mar 13, 2014 4:47 PM in response to BradWalton
    Level 1 (40 points)
    Mar 13, 2014 4:47 PM in response to BradWalton

    Depending where you live in the world, there might be local laws that help you.

     

    My understanding is that normall procedure is that the faulty component goes back to Apple, who have their own internal channels for disposal. Are you dealing with Apple directly or a service provider? In the case of a service provider, they will need (99% of the time) to return the faulty drive to Apple in order to get paid for their work.

     

    The drive will pass through quite a few hands. If you have concerns about unauthorised access to the data, then I would just pay the money and get the drive back. In fact, if there are real concerns or requirements, it's probably best that the drive never leaves your custody.

     

    Your best bet is to talk directly to Apple. If you say the right things to the right person, you will likely get a satisfactory outcome.