HT204233: Get help using Find My iPhone
Learn about Get help using Find My iPhone
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Helpful answers
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Mar 13, 2014 9:12 AM in response to Dendan93Danielleby Ralph9430,First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.