iOS7.1 update on my iPhone5S (and iPad) pulls up the wrong AppleID.

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Level 1

0 points

iOS7.1 update on my iPhone5S (and iPad) pulls up the wrong AppleID.

When I try to update my apps, the wrong AppleID pops up asking for the password (which we don't remember since he stopped using his Comcast email some time ago). The correct (mine) AppleID is listed in the settings. Since the wrong AppleID is nowhere in the settings I can't delete the account and put mine in. I have turned off the phone but it does not resolve the problem. The same thing is happening on my iPad. Any ideas or suggestions on how to fix this? Thanks

iPhone 5s, iOS 7.1, Also happening on my iPad

Posted on Mar 13, 2014 8:37 AM

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Answer 1

pdroth

Level 5

5,171 points

Mar 13, 2014 8:39 AM in response to Histag

You need to download the apps under your new ID and that will solve your problem.

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Answer 2

kb1951

Level 10

124,133 points

Mar 13, 2014 8:41 AM in response to Histag

Apps are permanently linked to the Apple ID used to purchase them. When you try to update one, it needs that information. If you don't remember it, then you cannot update it. If you need the app, you will need to repurchase it with your new ID.

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Answer 3

lizdance40

Level 4

2,424 points

Mar 13, 2014 8:45 AM in response to Histag

Pdroth is correct.

Purchases made with an Apple ID are forever associated with that ID. They must be updated with that Apple ID, and can be downloaded by that Apple ID as long as the apps, songs etc are available.

I suggest recovering the comcast email information or verify that Apple ID was changed to a new email in his iTunes account.

Read

http://support.apple.com/kb/HT2204

http://support.apple.com/kb/HT5621

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Answer 4

Histag Author

Level 1

0 points

Mar 13, 2014 9:14 AM in response to kb1951

I signed out of my AppleID in the iTunes/Apps settings, then signed back in with my AppleID and then deleted the apps that needed to be updated and am now repurchasing them. The apps were not purchased with my husband's AppleID (the wrong ID) but deleting them and re-installing them seems to be working. I hope I don't have to do this every time a new operating system comes out as it is rather time consuming. Thanks for your help

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Answer 5

Ralph9430

Level 7

21,726 points

Mar 13, 2014 9:20 AM in response to Histag

Deleting the apps associated with the no longer used Apple ID is a good way to solve the problem. When you download them or purchased them again using the current Apple ID they can be updated correctly.

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Answer 6

Jul 26, 2014 8:26 PM in response to Histag

can this way do software update

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Answer 7

jaib90

Level 1

3 points

Nov 29, 2014 12:48 AM in response to Histag

I tired the suggested solution where I delete the app and reinstall while being logged in with correct apple ID. This solution does NOT work... In the future once again when the app requires an update, it keeps asking for the wrong apple id.

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