Previous 1 2 3 4 5 6 Next 107 Replies Latest reply: Nov 25, 2015 7:02 AM by acana Go to original post
  • Cojaeck72 Level 1 Level 1

    I´ve tested it. The problem ist solved with iOS 7.1.1.

    You have to load the attachement again, bevor reopen it.

    If it was corrupted bevore, it will still be corrupted.

    But if you download it again, everything is fine now.

    And I only talk about PDFs.


    (The PPTX-issue is a different problem, which comes with MDM-controlled accounts. We needed a new version of our MDM-Proxy (MobileIron) to get it fixed. This came before the iOS update and solved the problem with pptx-Files).

  • TheoSteil Level 1 Level 1

    Hi Cojaeck,


    can't confirm this. Updated to 7.1.1.


    Send me a new mail with PDFs attached -> open it directly -> corrupted images displayed


    Press button "Load complete mail" -> PDF is displayed correctly


    Waiting for the next update...

  • Cojaeck72 Level 1 Level 1

    Hi TheoSteil, hello freebird3411,


    I have to correct myself. Your both are right.

    To documents that showed problems in the past work now for whatever reason.

    But all my other documents used for testing still show the problem.





  • hmiles5878 Level 1 Level 1

    did anyone discover a solution for opening pdfs after 7.1.1

  • SignatureA Level 1 Level 1

    We have not found a solution.  The same problem seems to be happening with 7.1.1, at least on the iPhone.  :/

  • Hcarbis Level 1 Level 1

    Our office is also experiencing this issue with its fleet of pads and phones. It doesn't appear to be every attachment but the majority of them.


    Attachments come in on Windows/Mac desktop work fine, as soon as they open on phone or pad and forward, the attachments become corrupted. We have indicated this as an issue only in the latest iOS update. Funny enough if its a multiple attachment email, the only attachments corrupted are the ones opened on the phone or pads.


    Hope there is a fix soon or were going back to Blackberry and nobody wants to go back in time to that.

  • grimre Level 1 Level 1

    I am experiecing the same problem, although the workaround I found for some users is to connect on a wifi connectiong and download the pdf. The issue seems to happen to users that are out in the field that are just on cellular data. Hopefully they have a fix in place as this soon.....

  • STX_ Level 1 Level 1

    Same problem with 15 corporate iPhone !

  • Norther1981 Level 1 Level 1

    I'm not sure i figured it out that the issue also exists with office files ( like excel ) on an other iphone 4s they received the same error. How ever I'm having an iphone 4 with 7.1.1 on it and don't have the issue.


    The only difference I know between the other iphone and my iphone is that am connected to and Exchange 2010 with Service Pack 3 and Rollup 5 and the other one had an older exchange version.


    I'm not sure but i might has something to do with each other that you need to update your exchange server with the latest patches to see if the issue persists.


    I don't know if some can confirm the same experience which I had

  • Jeff.Jacob Level 1 Level 1

    I'm pretty certian it's a conflict with exchange 2007.  Sadly upgrading is not in our plan for this year.

  • Norther1981 Level 1 Level 1

    hey Jeff,


    I agree on that i just figured out that the problem phone connects also to and exchange 2007 server

    Unfortunately we can't force the the cloud provider to upgrade. unless many more people starting to complain to them.

  • adam203 Level 1 Level 1

    Thanks, this worked for me. Good temp fix.

    I'm sure they will fix it in the next ios update.

  • Xtrmlyfrustrated Level 1 Level 1

    Tried most of the workarounds.  No consistency! Sometime instead of the corrupt file message, the PDF will open, but it will be totally garbled--half pages of text, half of erratic lines. Once in a while (increasingly rarely) the PDF will open correctly if I forward it to myself, then restart the iPad. Jeez.  I need access to PDFs NOW for my work.


    On this issue the iPad ***** as much as a Microsoft compatible product. . . And it cost more.  Good luck to Apple if they don't fix this. . .

  • techarfb Level 1 Level 1

    This is a huge problem for my business.  Is there any update from Apple for a fix?

  • Smashyballjack Level 1 Level 1

    Have you scrolled to tbe bottom of the email to see the option, "Download full message"?  Tapping that link downloads the complete, uncorrupted PDF.  Still, it is incovenient, especially for those of us who count on being able to routinely send PDFs to people who *don't* know the trick. 


    It needs to be a user setting for Exchange users on Mail for iOS.  Very frustrating.

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