HT201272: Download your past purchases

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mademoiselle.george
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Q: How do I redownload music that I purchased from a store in a different country?

I seem to have deleted music that I purchased from the french store. I am now in the UK store but cannot leave it as I have credit from a gift card. Ho can I redownload the music that I have deleted without going into the french store?

Posted on Mar 13, 2014 1:58 PM

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mademoiselle.george

Q: How do I redownload music that I purchased from a store in a different country?

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 13, 2014 2:25 PM in response to mademoiselle.george
    Level 10 (135,689 points)
    iTunes
    Mar 13, 2014 2:25 PM in response to mademoiselle.george

    You can't, you will need to be in France and have a French billing address on your account to be able to try and redownload them - you need to be in a country to use its store. You don't have copies of them of them anywhere e.g. on an iOS device ro on your backup of your downloads/library ?

  • by mademoiselle.george,

    mademoiselle.george mademoiselle.george Mar 13, 2014 2:31 PM in response to King_Penguin
    Level 1 (0 points)
    Mar 13, 2014 2:31 PM in response to King_Penguin

    Thank you. I am in France and have a french billing address. I purchase music from the UK and French store. I didn't back them up as I have only just bought them. Can I go back into the French store and redownload them?

  • by King_Penguin,

    King_Penguin King_Penguin Mar 13, 2014 2:56 PM in response to mademoiselle.george
    Level 10 (135,689 points)
    iTunes
    Mar 13, 2014 2:56 PM in response to mademoiselle.george

    Sorry, I misread your post as meaning that you were here in the UK and had previously made purchases from the French store.

     

    If you are in France with a French billing address then you should be able to redownload your French purchases via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If you have a balance from the UK store on your account then you can try contacting iTunes Support and ask them if they can remove it so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    You can't use the UK store for buying and/or redownloading UK purchases unless you are here in the UK with a UK billing address on your account - you need to be in a country to use its store, not being in a country and using its store is against the terms of use.