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Mar 13, 2014 5:27 PM newest version just downloaded when i plug my iphone 5s in to my computer the computer recognizes it but my itunes wont. it doesnt show any device at all and wont sync. i dont know how to fix it!

can anyone help

iPhone 5s, iOS 7.1

Posted on Mar 13, 2014 5:36 PM

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2 replies

Mar 14, 2014 1:31 AM in response to trishafromky

I assume that you mean that you've downloaded the newest version of iOS onto your phone, do you also have the latest version of iTunes installed on your computer ? On a Mac you can see if iTunes is up-to-date via iTunes > Check For Updates, and on a PC via Help > Check For Updates


If you do have the latest iTunes on your computer then you could see if these troubleshooting pages help :

PC : http://support.apple.com/kb/TS1538

Mac : http://support.apple.com/kb/TS1591

Mar 15, 2014 9:50 AM in response to trishafromky

I've had the same issue for a few days now. I have installed all updates on my iphone5, itunes and mac OS X. I have also tried everything in this link:


http://support.apple.com/kb/TS1591


None of these things help. Still won't sync. The bottom of the above link says to do this:


http://support.apple.com/kb/TS3540


but the link says:


These steps do not apply to OS X Lion or Mountain Lion.


There's not much help out there with this.

Mar 13, 2014 5:27 PM newest version just downloaded when i plug my iphone 5s in to my computer the computer recognizes it but my itunes wont. it doesnt show any device at all and wont sync. i dont know how to fix it!

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