GregDKiwi

Q: iTunes could not connect to this iPhone. You do not have permission.

Just upgraded my iPhone (and iPad mini) to IOS 7.1 using iTunes but now iTunes will NOT recoginize the iphone.(iPad mini works fine)

 

Itunes 11.1.5 (5) and my MacBook Air is OS X 10.9.2 all the latest versions.

 

When I connect the iPhone it brings up the popup TRUST box which I click - however in both iTunes and iPhoto I get the error message: "iTunes could not connect to this iPhone. You do not have permission."

 

I have tried Repair Disk Permissions and rebooted all devices - but alas no success.

 

Called the Mac Service line (I live in Malaysia) but because I purchased the iPhone in another country they refuse to help grrrrrrrr!

 

Plugged into a colleagues MacBook and it recognizes the iPhone.

 

Any suggestions as to how to fix?

iPhone 5, iOS 7.1, iTunes 11.1.5

Posted on Mar 13, 2014 7:05 PM

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Q: iTunes could not connect to this iPhone. You do not have permission.

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  • by jondc,

    jondc jondc Oct 20, 2015 2:31 PM in response to imihaly
    Level 1 (0 points)
    Oct 20, 2015 2:31 PM in response to imihaly

    I have an iPhone 4 with 7.2 on it (the last and and only version left to update to) and I did a restore. After the restore I kept getting that error message, but this fix absolutely solved it. Never would've crossed my mind that permissions on the /var/lockdown folder would be preventing this. Didn't even know it existed!!

     

    sudo chmod 777 /var/db/lockdown

     

  • by marnixva,

    marnixva marnixva Sep 26, 2016 12:16 PM in response to Suki Shackelford
    Level 1 (9 points)
    iTunes
    Sep 26, 2016 12:16 PM in response to Suki Shackelford

    Copy and paste "exactly" ?  Surely that "dragyourfilehere.plist" is not to be copied exactly.  And what file would one drag?  For novices, that should probably be cleared up.  Having a novice use "rm -Rf" is somewhat dangerous.  To clean out the lockdown directory I would do:

     

    sudo sh -c " rm /var/dm/lockdown/* "

     

    I'm haven't done that myself (yet) as I'm still trying other possible solutions to my iPhone backup problem.

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