Q: My ipod says to go to apple.com/support what do i need to do?

Hey Celticmusicgirl,

Thanks for the question. The following information may assist you:

iPod Displays a Red "X" Icon

http://support.apple.com/kb/TS1463

Resolution

 

Restore iPod from Disk Mode

1. Disconnect iPod from your computer.

2. Manually put iPod into Disk Mode.

3. Open the latest version of iTunes and connect iPod.

4. Restore iPod.

 

Setup Service for iPod

If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.

 

- Apple Retail Store

- iPod Service Request Online

Thanks,

Matt M.