HT204088: See your purchase history in the iTunes Store on a Mac or PC

Learn about See your purchase history in the iTunes Store on a Mac or PC
Anzador
Level 1 (0 points)

Q: How to get a refund

Hi there! I disappeared from the account of money. As it turned out this operation I did not make

11/03/14 1.00 Долларов Код авторизации - 189121 Торговая точка APPLE ITUNES STORE-USD,ITUNES.COM,LU

11/03/14 42.98 Долларов Код авторизации - 023808 Торговая точка APPLE ITUNES STORE-USD,ITUNES.COM,LU

11/03/14 1.00 Долларов Код авторизации - 402173 Торговая точка APPLE ITUNES STORE-USD,ITUNES.COM,LU

How to get a refund

iOS 7.1

Posted on Mar 14, 2014 11:33 AM

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Anzador

Q: How to get a refund

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  • by varjak paw,

    varjak paw varjak paw Mar 14, 2014 12:05 PM in response to Anzador
    Level 10 (169,890 points)
    Mar 14, 2014 12:05 PM in response to Anzador

    First, make sure that you did not inadvertently make an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. Check your Purchase History to see if that reminds you as to what you might have purchased:

     

    http://support.apple.com/kb/HT2727

     

    If you find that these were in-app purchases, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.

     

    If the charges are not in-app purchases that you made and forgot but the charges do appear in your Purchase History, contact the iTunes Store and let them know. You should also immediately change your password for your Apple ID. If the charges don't appear in your Purchase History, they were probably fake charges made directly to your credit card, and your card issuer will need to handle those.

     

    Regards.