Gerardov93

Q: My wifi has not worked on iPhone 4S for over 3 weeks now, why!??

My wifi has not worked on iPhone 4S for over 3 weeks now, why!??

iPhone 4S, iOS 7.1

Posted on Mar 14, 2014 12:42 PM

Close

Q: My wifi has not worked on iPhone 4S for over 3 weeks now, why!??

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Mar 16, 2014 12:00 PM in response to Gerardov93
    Community Specialists
    Mar 16, 2014 12:00 PM in response to Gerardov93

    Hello Gerardov93,

     

    It sounds like your Wi-Fi is not connecting to your Wi-Fi network. I recommend the troubleshooting in the article named:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    https://support.apple.com/kb/TS1398

    1. TS4562--i-01.pngTap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    2. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    3. Restart your iOS device.
    4. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    5. Tap  and Forget this Network.
    6. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    7. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    8. Update your device to the latest version of software.
    9. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    There are additional steps toward the bottom of the article if these do not resolve the issue, depending on what symptoms you are seeing on the phone.

    Thank you for using Apple Support Communities.

    All the best,

    Sterling