HT201471: Identify your iPad model
Learn about Identify your iPad model
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Helpful answers
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Mar 14, 2014 12:33 PM in response to Cjnto28by JimHdk,Have you tried resetting your iDevice?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost.