TS4268: iOS: Troubleshooting FaceTime and iMessage activation

Learn about iOS: Troubleshooting FaceTime and iMessage activation
Evri2014
Level 1 (0 points)

Q: iMessage

In my iPhone 4s iMessanger is activated but wen I try to send an iMessage it doesn't work. Instead it sends a normal SMS...Help anyone?

iPhone 4S, iOS 7.1

Posted on Mar 14, 2014 12:57 PM

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Evri2014

Q: iMessage

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  • by sterling r,

    sterling r sterling r Mar 16, 2014 11:04 AM in response to Evri2014
    Community Specialists
    Mar 16, 2014 11:04 AM in response to Evri2014

    Hey there Evri2014,

     

    It sounds like you are unable to send your messages as iMessage. I recommend using the iMessage section of the following article named:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

    1. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    2. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    3. Restart your device.
    4. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling