1 Reply Latest reply: Mar 16, 2014 8:55 AM by sterling r
jerryows Level 1 Level 1 (0 points)

what do i need to do


iPhone 5c, iOS 7.1
  • sterling r Community Specialists Community Specialists (5,970 points)

    Hey there jerryrows,

     

    It sounds like your phone is not recognzied in iTunes anymore. I recommend the troubleshooting steps from the article named:

     

    iOS: Device not recognized in iTunes for Windows

    http://support.apple.com/kb/ts1538

     

    Here is an overview of the troubleshooting to be done:

    1. Update iTunes

    2. Check the USB cable

    3. Verify that Apple Mobile Device Support is installed

    4. Restart the Apple Mobile Device Service

    5. Verify that the Apple Mobile Device USB Driver is installed

    6. Check for third-party software conflicts

     

    If the issue persists, try uninstalling iTunes and its associated apps with either of these two articles depending on your operating system version:

     

    Removing and Reinstalling iTunes and other software components for Windows XP

    http://support.apple.com/kb/ht1925

     

    Or

     

    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

    http://support.apple.com/kb/ht1923

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling