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Jechu87

Q: I change my phone from a company of puerto rico to family mobile from USA, my phone is factory unlock but is not working... Little help thanks

Hello,

 

I change my sim card from a carrier from Puerto Rico to family mobile from PA. The phone is factory unlock but in the screen shows no service, i reboot the phone turn off/on 3g, air plane mode and what ever see on internet little help please

iPhone 4, iOS 7.1, Factory unlock

Posted on Mar 14, 2014 6:15 PM

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Q: I change my phone from a company of puerto rico to family mobile from USA, my phone is factory unlock but is not working... Little ... more

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  • by diesel vdub,

    diesel vdub diesel vdub Mar 14, 2014 7:33 PM in response to Jechu87
    Level 7 (22,030 points)
    Mar 14, 2014 7:33 PM in response to Jechu87

    If it was purchased as unlocked and is not recognizing the SIM, replace the SIM.

     

    The more likely scenario is tha thte device was carrier locked and alternative, unsupported methods to unlock the device were used.  If this is the case, no support can be provided here.