HT204447: If you can’t change your iTunes Store country or region

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AcesFan

Q: Changing countries with a remaining balance and no credit card. How?

My grandmother recently gave me a Canadian (don't know how she got it) gift card. I'm from the U.S. I switched to the Canadian gift store to redeem it and buy some songs, but now I have a remaining balance. Unfortunately, I don't have a Canadian credit card (as I'm from the U.S.), and so I can't change back to the U.S. store. Is there any way for me to just eliminate my balance? The balance is $0.49, so there's nothing for me to spend it on, and the Canadian store doesn't have donation options.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 15, 2014 12:33 AM

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Q: Changing countries with a remaining balance and no credit card. How?

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 15, 2014 1:10 AM in response to AcesFan
    Level 10 (132,829 points)
    iTunes
    Mar 15, 2014 1:10 AM in response to AcesFan

    You can try contacting iTunes Support and ask them if they can remove the balance from your account so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • by mudcrab74,

    mudcrab74 mudcrab74 Feb 25, 2015 11:40 PM in response to AcesFan
    Level 1 (0 points)
    Feb 25, 2015 11:40 PM in response to AcesFan

    Hi, I had the same issue except my credit was in the German iTunes store and I needed to go back to the Australian store to restore apps on a new device. I had .09€ remaining.  I rang iTunes support and they were able to remove the credit easily and stayed on the line to make sure the countries switched correctly and apps downloaded. Very easy and excellent service.

  • by lgandras,

    lgandras lgandras Dec 8, 2015 1:37 AM in response to mudcrab74
    Level 1 (0 points)
    Dec 8, 2015 1:37 AM in response to mudcrab74

    That's right. You can change from country. But they'll remove all your remaing credit if that's your situation:

     

    If you can't use up your store credit because your available credit is less than the price of a song, you can give me permission to remove the remaining balance. Just reply back to this email and let me know that you'd like to remove the remaining balance.