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Helpful answers
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Mar 15, 2014 3:23 AM in response to Paiyaby AnaMusic,Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
Also see here > About Free Apple Apps for iOS 7 compatible devices
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact