HT5035: iTunes Gift balances

Learn about iTunes Gift balances
nicerolson
Level 1 (0 points)

Q: Gift Card Credit balance not working during purchase

I have a have a credit balance showing next to my Apple ID in the Navigation Bar but when I try to purchase something, it doesn't use these funds. It doesn't appear to recognize the balance during purchase and requires me to enter another payment option (credit card info). Why doesn't it use my gift card balance?

Posted on Mar 15, 2014 5:16 AM

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nicerolson

Q: Gift Card Credit balance not working during purchase

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 15, 2014 5:41 AM in response to nicerolson
    Level 10 (133,646 points)
    iTunes
    Mar 15, 2014 5:41 AM in response to nicerolson

    Is it an account that you've just created ? If it is then unless the instructions on this page are used when creating an account : http://support.apple.com/kb/HT2534

    then credit card details will need to be entered before the account can be used to download any item from the store.

     

    If you are being prompted to review your account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054

     

    But even if credit card details are being requested (you should be able to remove the card after entering it) doesn't necessarily mean that it will be charged (unless you are trying to gift content) - how purchases are billed : http://support.apple.com/kb/HT5582

    When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.