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Security Questions

I'm trying to buy something in the store, but it's asking me for security questions that I don't know the answer to. I looked and tried to send them to my recovery email, but I couldn't find it. How can I get the answers or just change the questions?

Posted on Mar 15, 2014 7:08 AM

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1 reply

Mar 15, 2014 7:13 AM in response to Ooh_Spear_Em

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312


If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you won't get the reset link and you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Security Questions

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