HT201304: Use Restrictions on your iPhone, iPad, and iPod touch

Learn about Use Restrictions on your iPhone, iPad, and iPod touch
bretw27

Q: Stolen

My phone got taken and the person put a new passcode on it. When I go to find my iphone it wont let me lock it with a new passcode?

iPhone 4S, iOS 7.1

Posted on Mar 15, 2014 9:11 AM

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Q: Stolen

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  • Helpful answers

  • by mario49,

    mario49 mario49 Mar 17, 2014 12:17 PM in response to bretw27
    Community Specialists
    Mar 17, 2014 12:17 PM in response to bretw27

    Hello bretw27,

     

    Thank you for using Apple Support Communities.

    For more information, take a look at:

     

    What to do if your iOS device is lost or stolen

    http://support.apple.com/kb/ht5668

     

     

    http://help.apple.com/icloud/#/mmfc0f0165

     

    1. Follow the onscreen instructions, keeping the following in mind:
      • If your iOS device already has a passcode, that passcode is used to lock the device.
      • If you’re asked to enter a passcode, that passcode will be required to unlock the device.
      • If you’re asked to enter a phone number, enter a number where you can be reached. The number appears on the device’s locked screen.
      • If you’re asked to enter a message, you may want to indicate that the device is lost or how to contact you. The message appears on the device’s locked screen.
      Note: If you forget the passcode, or if you set an EFI firmware password on your Mac before it was lost, then lock it and later find it, you may need to take it to an authorized repair center to unlock it.

     

    Have a nice day,

    Mario