Phone contacts partially missing

Question

Level 1

8 points

Phone contacts partially missing

Help, is there a known issue with iPhone 4s and the recent IOS 7.1 update that would cause my contacts to reset to old data? I backup my contacts regularly and all were on my phone last night when I powered off. This morning, after powering on the phone, I noticed that my contacts appear to have reset to some arbitrary old date (roughly 1 year ago and all new contacts I've added since that date vanished. Also, text tones set have reset to default, even for the contacts that did not disappear. Is this an iCloud sync issue? Any one have a suggested fix?

iPhone 4S, iOS 7.1, Had all contacts last night

Posted on Mar 15, 2014 11:43 AM

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Answer 1

Ingo2711

Level 9

70,023 points

Mar 15, 2014 12:01 PM in response to DnalloH5

Did you try to log into iCloud on your computer and check if the contact info differs from the one on your phone?

If the contacts in iCloud are still correct, disable syncing contacts on the phone in Settings/iCloud, let the contacts get deleted and switch on syncing again after that. iCloud should sync the correct info after that.

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Answer 2

DnalloH5 Author

Level 1

8 points

Mar 15, 2014 12:39 PM in response to DnalloH5

Thanks for the reply. Actually, there is even less contact Dara on my iCloud account than is on my phone. It seems like Apple's server lost data or is perhaps down / partially offline. I receive notifications of when last auto contact backup has occurred and know that I also did a forced backup this year in Late Jan, but I'm missing contact data that was entered last Summer. Anyone else experiencing a similar issue?

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Answer 3

Ingo2711

Level 9

70,023 points

Mar 15, 2014 12:54 PM in response to DnalloH5

Restoring from a backup that has been taken before the contacts were lost is your only chance to get them back.

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Answer 4

DnalloH5 Author

Level 1

8 points

Mar 15, 2014 1:12 PM in response to Ingo2711

Thanks again. I'm going to try a do a restore and see if it fixes the issue - just figured that tjis will only restore the data shown currently on my iCloud account....which is missing the data that was manually backed up to it in January.

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Answer 5

DnalloH5 Author

Level 1

8 points

Mar 15, 2014 3:31 PM in response to DnalloH5

No luck, still missing contacts after restore. Anyone else got a solution or know if apple is aware of this issue?

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Answer 6

Mar 15, 2014 11:49 PM in response to DnalloH5

Issue is that your contacts are on a 3rd party email provider.

Go to Settings>Mail Contacts and Calendars and check for an account with Contacts slider. Delete and re-add account.

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Answer 7

Joe728

Level 1

0 points

Mar 25, 2014 10:23 AM in response to Ingo2711

I had the same missing contacts issue with my iPhone 4S, but all my contacts are still there in iCloud. As you suggested, I disabled syncing contacts in IPhone settings, but the partial contacts left on the IPhone didn't delete. Should I delete them myself? How?

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