Songs are downloading twice on my iPhone and I can't get rid of the duplicates?

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Level 1

1 points

Songs are downloading twice on my iPhone and I can't get rid of the duplicates?

I'm a relatively new iPhone user and I've been having a problem with song duplicates for the last two weeks. I've purchased a few songs from my iTunes Store app via my phone, but when I plug the phone into my Windows HP laptop, the song downloads twice. I tried manually deleting the duplicates from my phone, but when I do, the little iCloud download sign appears right next to the duplicate and the duplicate doesn't disappear. I've already unchecked the automatic syncing from iTunes to prevent this from happening again, but I just don't know how to effectively get rid of the duplicates from my iPhone. Any help would be greatly appreciated, thanks.

iPhone 5c, iOS 7.1

Posted on Mar 15, 2014 11:39 AM

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Answer 1

Best reply

Allan Sampson

Level 10

123,677 points

Mar 15, 2014 11:56 AM in response to Martha243

A song with an iCloud icon has not been downloaded so cannot be deleted. You can prevent it from showing on the iPhone but you can't delete a song that has not been transferred from your iTunes library or that has not been downloaded from iCloud.

Any chance some of the songs were purchased twice - once in the past from a different album and again recently?

To prevent iCloud songs from appearing on the iPhone, go to Settings > iTunes & App Store and under Show All, turn Music off.

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Answer 2

Martha243 Author

Level 1

1 points

Mar 15, 2014 12:00 PM in response to Allan Sampson

Thank you so much! This got rid of them from appearing on my iPhone.

On a side note, no, I hadn't purchased them twice. They just showed up after I plugged my phone into iTunes.

Anyway, thank you! 🙂

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