AlecZ64

Q: Can't update Xcode – "You have updates available for other accounts" and other errors.

I have 2 Macs, a 2008 Mac Pro running 10.8.5 and a 2009 MacBook Pro running 10.9.0, soon to be downgraded to 10.8.5. I can't install the Xcode update on either Mac, and I can't update MacTracker on my Mac Pro, which suggests that no updates work at all.

 

When I try to update, it says "You have updates available for other accounts" and "Sign in to ________ to update applications for that account." I'm already signed into that account. I tried logging out, closing the App Store, and logging back in. Then I tried logging out of both the App Store and iTunes as per a fix I found online, and it gave me "Unknown error" once I tried to update.

 

Is there a fix for this or at least a regular .pkg I can just install? Honestly, it's easier to update stuff in Debian Linux than on OS X 10.8 and up now.

Posted on Mar 15, 2014 11:35 AM

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Q: Can't update Xcode – "You have updates available for other accounts" and other errors.

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 15, 2014 1:05 PM in response to AlecZ64
    Level 10 (207,973 points)
    Applications
    Mar 15, 2014 1:05 PM in response to AlecZ64

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

       
    Right-click or control-click the line and select

     

    Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Reboot and test. If there's no change, restore the item you deleted from a backup, overwriting the one that may have been created in its place. Otherwise, you may need to recreate some of your settings in the Network preference pane.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

        
    Credit for this solution to ASC member luis.pinhor.
  • by AlecZ64,

    AlecZ64 AlecZ64 Mar 18, 2014 8:50 PM in response to Linc Davis
    Level 1 (23 points)
    Mac OS X
    Mar 18, 2014 8:50 PM in response to Linc Davis

    Thanks for the help, but I'm still having the same problem. I also tried viewing my account on the App Store and resetting all warnings. Maybe I should just reinstall Xcode later.

  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Mar 18, 2014 9:20 PM in response to AlecZ64
    Level 10 (122,107 points)
    Apple Music
    Mar 18, 2014 9:20 PM in response to AlecZ64

    Hi Alex ..

     

    Reindexing Spotlight has helped other users with the same issue.

     

    Instructions >  Spotlight: How to re-index folders or volumes

     

    Then try updating Xcode.

     

     

    MacTracker will not work with the App Store.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Mar 19, 2014 6:46 PM in response to AlecZ64
    Level 10 (207,973 points)
    Applications
    Mar 19, 2014 6:46 PM in response to AlecZ64

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.

    1. Follow the instructions in this Apple Support article.

    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.

    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.

    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.

    5. Triple-click anywhere in the line below on this page to select it:

    /Library/Caches/com.apple.appstore/adoption.plist

    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.

    Then repeat step 4.

    6. Select

    Store View My Account

    from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.

    7. Launch iTunes and select

    Store Authorize This Computer

    from the menu bar.

    8. If you've moved any App Store apps out of the Applications folder, or into a subfolder, put them back. Never move or copy those applications. If you have backup copies of the apps on another volume, unmount it and try to update again.

    9. Contact Account and Billing Support.

  • by AlecZ64,Solvedanswer

    AlecZ64 AlecZ64 Mar 19, 2014 9:49 PM in response to Linc Davis
    Level 1 (23 points)
    Mac OS X
    Mar 19, 2014 9:49 PM in response to Linc Davis

    Alright, I went through all of those steps, skipping #3, then I tried the Spotlight thing, then I went back to #3 after I tried all of them without any success (except #9). Not a real fix for the problem, but it's good enough for me... I deleted Xcode and emptied the trash, but the App Store thought that I still had it and wouldn't let me reinstall! Then I remembered reading somewhere that the App Store will think that you have Xcode if there is another Xcode somewhere that Spotlight indexes besides your Applications folder. I have a clone drive connected that has Xcode on it, so I dismounted it, and it suddenly disappeared from the App Store's updates section. Now I'm reinstalling it, but perhaps the clone drive is what was causing the problem in the first place.

     

    Not sure what's going on with the MacBook Pro, but I'll have to clean it out first because I don't even have enough hard drive space for the update anymore.

     

    Also, thanks Carolyn Samit for the tip about MacTracker. I always had issues with it and the App Store... too bad because it always has updates.