My Itunes wont detect my APPLE TV, it shows up as an IPHONE

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My Itunes wont detect my APPLE TV, it shows up as an IPHONE

I turned on my APPLE TV the other day and a picture of my APPLE TV with a MINI USB cord pointing to the ITUNES symbol appeared. A friend told me it meant i needed to UPDATE my Apple TV by hooking it up to Itunes on my computer. I then plugged my Apple TV into my USB on my MACBOOK (yes the old original white one) and Itunes popped up. However, APPLE TV did NOT show up under DEVICES, rather it said IPHONE!!! When I click on it, it shows a SUMMARY page reading:

IPHONE

Name: Iphone

Capacity: N/A

Software Version: N/A

Serial Number: N/A

VERSION

Check for Update (Faded so that you cant click on it) -Your Iphone software is up to date. Itunes will automatically check for an update on 3/22/14.

Restore: If you are experiencing problems with your iphone, you can restore it's original settings by clicking Restore.

I'm not exactly sure what to do... but I'm getting very frustrated! Could someone PLEASE PLEASE PLEASE HELP ME OUT!!! THANK YOU!!!!

Apple TV

Posted on Mar 15, 2014 5:44 PM

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Answer 1

diesel vdub

Level 7

22,184 points

Mar 15, 2014 7:48 PM in response to Ga11eta

What version of iTunes is on the computer? It needs to be somewhat current, I suspect it needs to be version 11 or higher to restore the ATV.

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Answer 2

Ga11eta Author

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Mar 16, 2014 6:16 AM in response to diesel vdub

Hey, thanks for the reply Diesel. I have version 10.6.3 for Itunes. I did however go to iTunes>Check for Updates and after the search, it said This version of itunes (10.6.3) is the current version. Can I just download the most current version from the Apple site? And will that then make my apple tv show up as what it is, not as an iphone?? THANK YOU SO MUCH FOR YOUR HELP!!!

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Answer 3

diesel vdub

Level 7

22,184 points

Mar 16, 2014 6:44 AM in response to Ga11eta

Most likely the issue is that the version of OSX on the computer is not current enough to run the latest version of iTunes. That in itself creates an issue with recognizing and updating the ATV.

Update OSX on the computer, if possible, or install the current version of iTunes (11.1.5.5) on another computer and restore there.

If no other computer is available, take the device to an Apple store to have it restored.

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Answer 4

Ga11eta Author

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Mar 16, 2014 11:58 AM in response to diesel vdub

HEEEEEEEEEEEEEEEEEY!!!! Hooked it up to a friends computer... took like 10 mins!!! THANK YOU DIESEL!!!!!

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