2 Replies Latest reply: Mar 16, 2014 2:34 AM by lllaass
BelindaBratcher Level 1 (0 points)

How o I know what generation my Ipod is ? Im trying to update it having issues

iPod touch, iOS 4.2
  • Kappy Level 10 (263,335 points)

    Identifying iPod models


    See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.


    IPhone, iPod Touch, and iPad iOS Compatibility Chart


         Device                                       iOS Verson


    iPhone 1                                      iOS 3.1.3

    iPhone 3G                                   iOS 4.2.1

    iPhone 3GS                                 iOS 6.1.x

    iPhone 4                                      iOS 7.0.x

    iPhone 4S                                    iOS 7.0.x

    iPhone 5                                      iOS 7.0.x

    iPhone 5c                                     iOS 7.0.x

    iPhone 5s                                     iOS 7.0.x


    iPod Touch 1                               iOS 3.1.3

    iPod Touch 2                               iOS 4.2.1

    iPod Touch 3                               iOS 5.1.1

    iPod Touch 4                               iOS 6.1.x

    iPod Touch 5                               iOS 7.0.x


    iPad 1                                          iOS 5.1.1

    iPad 2                                          iOS 7.0.x

    iPad 3                                          iOS 7.0.x

    iPad 4                                          iOS 7.0.x

    iPad Mini                                      iOS 7.0.x

    iPad Air                                        iOS 7.0.x



    Select the method most appropriate for your situation.


    Upgrading iOS

       1. How to update your iPhone, iPad, or iPod Touch

       2. iPhone Support

       3. iPod Touch Support

       4. iPad Support


         a. Updating Your iOS from iOS 5


              Tap Settings > General > Software Update


         If an update is available there will be an active Update button. If you are current,

         then you will see a gray screen with a message saying your are up to date.


         b. If you are still using iOS 4 Updating your device to iOS 5 or later.


         c. Resolving update problems


            1. iOS - Unable to update or restore

            2. iOS- Resolving update and restore alert messages

  • lllaass Level 10 (171,930 points)

    I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.

    Identifying iPod models


    iPod touch (3rd generation)

    iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.

    The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.