HT203167: If you see an exclamation point next to your items in iTunes

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Fermin123

Q: im missing 58 music videos and 16 songs , how can I get them back? i tried everything but still no answer

Im missing 58 music videos and 16 songs, im been using the same account. The reason I deleted them is because i needed to upgrade my iphone because I didnt have enough memory and after i did that, I could't get them back. can anybody help me with this?

iPhone 4 (8GB), iOS 7.1

Posted on Mar 15, 2014 10:19 PM

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Q: im missing 58 music videos and 16 songs , how can I get them back? i tried everything but still no answer

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 16, 2014 1:26 AM in response to Fermin123
    Level 10 (133,606 points)
    iTunes
    Mar 16, 2014 1:26 AM in response to Fermin123

    If you are in a country whether musicand music videos can be redownloaded (and if you didn't buy them in a different country and they are still in your country's store) then you might be able to redownload them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes.

     

    If music and/or music videos shows there but those don't, then check to see if they are hidden : http://support.apple.com/kb/HT4919

     

    If they don't show there then you haven't got copies of them anywhere e.g. your computer, on a backup of your downloads/library ?

  • by Fermin123,

    Fermin123 Fermin123 Mar 16, 2014 6:30 AM in response to King_Penguin
    Level 1 (0 points)
    Mar 16, 2014 6:30 AM in response to King_Penguin

    good morning buddy i did try that and nothing i wish theres a store of itunes so i can go

  • by King_Penguin,

    King_Penguin King_Penguin Mar 16, 2014 6:48 AM in response to Fermin123
    Level 10 (133,606 points)
    iTunes
    Mar 16, 2014 6:48 AM in response to Fermin123

    Do you mean that music and/or music videos don't show in the Purchased links ? Whether they can be redownloaded depends upon what country that you are in, it's not currently possible in all countries.

     

    If Music and/or Music Videos show, but not all of your past purchases, then have you changed countries since buying them (content is tied to the country as well as the account), they are still in your country's store for buying (content providers occasionally remove their items), and you've checked to see if they are hidden ?

     

    If you aren't in a country where those types of content can be redownloaded and you haven't got them on your backup of your library and they are still in your country's store, then you could try contacting iTunes Support and see if they will grant you a reddownload : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page