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My phone has not updated it has the pic to conect to itunes - in itunes the phone does not come up what do i do

I have gone to update my iphone 5 and it will not update - it is locked on the pic of the wire to connect to itunes - i am in itunes but the phone cannot be found in itunes to continue updating - it is locked. what do i do?

iPhone 5

Posted on Mar 16, 2014 1:39 AM

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1 reply

Mar 16, 2014 1:46 AM in response to Lollo_155

Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer


iTunes free download from www.itunes.com/download


Then... See Here > http://support.apple.com/kb/HT1808


You may need to try this More than Once... Be sure to Follow ALL the Steps...


Take your time... Pay particular attention to Steps 3 and 4.



After you have Recovered your Device... Re-Sync your Content

My phone has not updated it has the pic to conect to itunes - in itunes the phone does not come up what do i do

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