HT201272: Download your past purchases

Learn about Download your past purchases
dgmiles
Level 1 (0 points)

Q: i downloaded a free app and then deleted it  it is in the app store when i click on it it says open and tap again it goes to another screen tap on it it changes from free to install but doesnt do anything

i installed a free app and then deleted the app. under apps the app is still listed and says open, but when i tap on that it goes to another screen and when i tap on open it changes to free when i tap free it changes to light green install and tap again goes to all green install and what do i do then do not see anything to click on to make it install. what am i doing wrong. this is for a iphone 5s

iPhone 5s, iphone 5s

Posted on Mar 16, 2014 5:01 AM

Close
dgmiles

Q: i downloaded a free app and then deleted it  it is in the app store when i click on it it says open and tap again it goes to ... more

  • All replies
  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Mar 16, 2014 6:52 AM in response to dgmiles
    Level 10 (135,684 points)
    iTunes
    Mar 16, 2014 6:52 AM in response to dgmiles

    The 'open' indicated that the App Store though that it was still installed on your phone.

     

    Have you tried closing the App Store app via the phone's multitasking bar and seeing if you can install it after the phone has restarted ? Double-click the home button to open the taskbar, and then swipe or drag the App Store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar. You should be able to redownload the app by tapping on the cloud icon next to it in the Purchased tab in the App Store app

     

    If that doesn't fix it then you could try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.