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spinning wheel of death while using photoshop, chrome and spotify

I have a fairly new MacBook Pro which – on a bad day – keeps showing me 5x a day the spinning wheel of death for about 15 min, then it catches up again. the programms which are mostly unresponsive are photoshop, Chrome, spotify, skype.
I tried lots of possible solutions mentioned in the forum but none of them really helped. Does anybody have an idea what could cause the trouble?


those are the data of my mac according to etrecheck:

-----------------

Hardware Information:

MacBook Pro (Retina, 15-inch, Early 2013)

MacBook Pro - model: MacBookPro10,1

1 2.7 GHz Intel Core i7 CPU: 4 cores

16 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

NVIDIA GeForce GT 650M - VRAM: 1024 MB


System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:29:56


Disk Information:

APPLE SSD SD512E disk0 : (500,28 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) / [Startup]: 499,42 GB (178,79 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:


Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller



LaCie P'9223 Mobile Drive 1 TB

LaCie Time Machine (disk1s1) /Volumes/LaCie Time Machine: 500,24 GB (18,85 GB free)

LaCie (disk1s2) /Volumes/LaCie: 499,97 GB (401,83 GB free)


Apple Inc. MacBook Air SuperDrive


Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard


Apple Inc. Display Audio


Apple Inc. FaceTime HD Camera (Display)


Apple Inc. Apple Thunderbolt Display


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt Display

Apple Inc. Thunderbolt to Gigabit Ethernet Adapter


Kernel Extensions:

com.sophos.nke.swi (9.0.53 - SDK 10.8)

com.sophos.kext.sav (9.0.53 - SDK 10.7)


Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.adobe.SwitchBoard.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.sophos.autoupdate.plist 3rd-Party support link

[System] com.sophos.configuration.plist 3rd-Party support link

[System] com.sophos.intercheck.plist 3rd-Party support link

[System] com.sophos.notification.plist 3rd-Party support link

[System] com.sophos.scan.plist 3rd-Party support link

[System] com.sophos.sxld.plist 3rd-Party support link

[System] com.sophos.webd.plist 3rd-Party support link


Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.sophos.uiserver.plist 3rd-Party support link


User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link


User Login Items:

iTunesHelper

Arq Agent

Spotify

TimehopSync

LittleIpsum

Dropbox


Internet Plug-ins:

o1dbrowserplugin: Version: 5.1.7.17873 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.1.7.17873 3rd-Party support link

AdobeExManCCDetect_x86_64: Version: AdobeExManCCDetect_x86_64 1.0.0.0 - SDK 10.7 3rd-Party support link

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

Flash Player 3rd-Party support link


Old Applications:

/Applications/iWork '09

dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 465.12 GB Disk used: 298.61 GB

Destinations:

LaCie Time Machine [Local] (Last used)

Total size: 465.88 GB

Total number of backups: 59

Oldest backup: 2013-11-16 06:36:09 +0000

Last backup: 2014-03-16 13:07:42 +0000

Size of backup disk: Too small

Backup size 465.88 GB < (Disk used 298.61 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

5% WindowServer

5% Spotify

2% Google Chrome

2% EtreCheck

1% coreaudiod


Top Processes by Memory:

754 MB Adobe Photoshop CC

197 MB mds_stores

197 MB Google Chrome

164 MB InterCheck

164 MB com.apple.IconServicesAgent


Virtual Memory Information:

7.81 GB Free RAM

4.57 GB Active RAM

2.33 GB Inactive RAM

1.28 GB Wired RAM

1.38 GB Page-ins

0 B Page-outs

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on Mar 16, 2014 8:39 AM

Reply
Question marked as Best reply

Posted on Mar 16, 2014 8:43 AM

Completely uninstall Sophos - there should be an application named "Remove Sophos" in your Applications folder. While I used to recommend it, there have ben problems with it lately.


Once you've removed Sophos, reboot and run EtreCheck again to make certain that all vestiges of Sophos were removed. Still have the beach-balling problem after that? Call back.


Clinton

5 replies
Question marked as Best reply

Mar 16, 2014 8:43 AM in response to volpelino

Completely uninstall Sophos - there should be an application named "Remove Sophos" in your Applications folder. While I used to recommend it, there have ben problems with it lately.


Once you've removed Sophos, reboot and run EtreCheck again to make certain that all vestiges of Sophos were removed. Still have the beach-balling problem after that? Call back.


Clinton

Apr 9, 2014 9:15 AM in response to volpelino

Hi volpelino,


I am having exactly the same issue (same programs too, but mainly Chrome and Spotify).


Glad to hear your issue was fixed..... I don't use Sophos so I'm guessing I'm going to have to troubleshoot my machine.


I may just try posting what you did to see if I get a response ...


Could you tell me how / where you actually got all of that data on your MBP so I can do the same for mine?


Thanks!


K

spinning wheel of death while using photoshop, chrome and spotify

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