spinning wheel of death while using photoshop, chrome and spotify
I have a fairly new MacBook Pro which – on a bad day – keeps showing me 5x a day the spinning wheel of death for about 15 min, then it catches up again. the programms which are mostly unresponsive are photoshop, Chrome, spotify, skype.
I tried lots of possible solutions mentioned in the forum but none of them really helped. Does anybody have an idea what could cause the trouble?
those are the data of my mac according to etrecheck:
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Hardware Information:
MacBook Pro (Retina, 15-inch, Early 2013)
MacBook Pro - model: MacBookPro10,1
1 2.7 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 0:29:56
Disk Information:
APPLE SSD SD512E disk0 : (500,28 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) / [Startup]: 499,42 GB (178,79 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
LaCie P'9223 Mobile Drive 1 TB
LaCie Time Machine (disk1s1) /Volumes/LaCie Time Machine: 500,24 GB (18,85 GB free)
LaCie (disk1s2) /Volumes/LaCie: 499,97 GB (401,83 GB free)
Apple Inc. MacBook Air SuperDrive
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. Display Audio
Apple Inc. FaceTime HD Camera (Display)
Apple Inc. Apple Thunderbolt Display
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Kernel Extensions:
com.sophos.nke.swi (9.0.53 - SDK 10.8)
com.sophos.kext.sav (9.0.53 - SDK 10.7)
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.sophos.autoupdate.plist 3rd-Party support link
[System] com.sophos.configuration.plist 3rd-Party support link
[System] com.sophos.intercheck.plist 3rd-Party support link
[System] com.sophos.notification.plist 3rd-Party support link
[System] com.sophos.scan.plist 3rd-Party support link
[System] com.sophos.sxld.plist 3rd-Party support link
[System] com.sophos.webd.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.sophos.uiserver.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Arq Agent
Spotify
TimehopSync
LittleIpsum
Dropbox
Internet Plug-ins:
o1dbrowserplugin: Version: 5.1.7.17873 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.1.7.17873 3rd-Party support link
AdobeExManCCDetect_x86_64: Version: AdobeExManCCDetect_x86_64 1.0.0.0 - SDK 10.7 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Old Applications:
/Applications/iWork '09
dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 465.12 GB Disk used: 298.61 GB
Destinations:
LaCie Time Machine [Local] (Last used)
Total size: 465.88 GB
Total number of backups: 59
Oldest backup: 2013-11-16 06:36:09 +0000
Last backup: 2014-03-16 13:07:42 +0000
Size of backup disk: Too small
Backup size 465.88 GB < (Disk used 298.61 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
5% WindowServer
5% Spotify
2% Google Chrome
2% EtreCheck
1% coreaudiod
Top Processes by Memory:
754 MB Adobe Photoshop CC
197 MB mds_stores
197 MB Google Chrome
164 MB InterCheck
164 MB com.apple.IconServicesAgent
Virtual Memory Information:
7.81 GB Free RAM
4.57 GB Active RAM
2.33 GB Inactive RAM
1.28 GB Wired RAM
1.38 GB Page-ins
0 B Page-outs
MacBook Pro with Retina display, OS X Mavericks (10.9.2)