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palkolm77 Author

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iphone help?

I updated my information with an email change. I am unable to update my iphone because it is still under my old email address. How do I get my phone to update using my current email address?

Thanks,

Lynne

iPhone 4S

Posted on Mar 16, 2014 9:14 AM

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4 replies

Mar 16, 2014 9:17 AM in response to palkolm77

Try logging out of the iTunes & App Store with the existing Apple ID on your iPhone followed by logging back in with the new Apple ID email address that was changed.

Settings > iTunes & App Store. Select the Apple ID and at the menu window that appears, select Sign Out.

Sign back in at the same location.

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palkolm77 Author

Level 1

0 points

Mar 16, 2014 9:27 AM in response to Allan Sampson

I reset my email and password in the setting, but when I sign in to iTunes Store it still says enter Apple ID password of my old email.

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Mar 16, 2014 9:36 AM in response to palkolm77

Did you change your existing Apple ID, or did you create a new Apple ID?

If changed, before changing it per the following link.

http://support.apple.com/kb/ht5621

Sign out of all Apple features and services that you use with your current Apple ID.

If you didn't sign out of all Apple features and services priior to changing your Apple ID, you may need to contact iTunes Store support.

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palkolm77 Author

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Mar 16, 2014 9:54 AM in response to Allan Sampson

Thank you Allen for your help. I will contact iTunes Store Support.

Lynne

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iphone help?

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