smw92
Level 1 (1 points)

Q: After update to iOS 7.1, iPhone 4 won't work. Stuck in recovery mode. Won't restore.

Hello,

 

So I'm pretty baffled at this point. Last night I started downloading the iOS 7.1 update as my iPhone 4 was plugged into iTunes. The update did not complete on my phone. Instead, the dreaded "Connect to iTunes" logo appeared. After researching last night and again this morning, I have not found a solution.

 

When I plug my phone into iTunes, this message appears: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." Then, I have the option to restore iPhone.

Screen Shot 2014-03-16 at 12.25.46 PM.png

So, having come to terms that I will lose all data - luckily my photos and videos have all been uploaded to my computer - I began restoring it. As it's downloading, this message then appears:

 

Screen Shot 2014-03-16 at 12.27.49 PM.png

I've read through the "More Information" page several times. Checked my host file, added the "# " in front of the gs.apple.com IP address, restarted the computer, and still no luck. I haven't tried updating or restoring on another computer yet, but I have a feeling that won't change anything - I've read other people's accounts and that step just didn't work.

 

I updated my iTunes to the lastest version and restarted. Nothing.

 

I downloaded tinyumbrella and RecBoot to try and exit the apparent recovery mode. This didn't work. I have tried numerous times restarting the phone (holding down the home button and power button) with different variations of unplugging the USB from my laptop, letting go of the home button when the Apple logo appears, holding down the + volume button along with the power button, etc.

 

Does anyone know what I should do? Would calling Apple help? Or would going in person to an Apple store be better? Would they replace my phone? I don't see how this can be resolved unless the Geniuses have a universal restart method that bypasses everything. I need my phone for work and would be okay with just restoring the phone. Note: My phone has not been jailbroken.

 

Really hope someone can help. I would greatly appreciate it...

 

Thank you!

iPhone 4, iOS 7.1

Posted on Mar 16, 2014 9:36 AM

by smw92,Solvedanswer
smw92 smw92
Level 1 (1 points)
A:

Anyone?

Posted on Mar 17, 2014 8:15 AM

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smw92

Q: After update to iOS 7.1, iPhone 4 won't work. Stuck in recovery mode. Won't restore.

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  • Helpful answers

  • by smw92,Solvedanswer

    smw92 smw92 Mar 17, 2014 8:15 AM in response to smw92
    Level 1 (1 points)
    Mar 17, 2014 8:15 AM in response to smw92

    Anyone?

  • by KiltedTim,

    KiltedTim KiltedTim Mar 17, 2014 8:22 AM in response to smw92
    Level 9 (56,554 points)
    iPhone
    Mar 17, 2014 8:22 AM in response to smw92

    The fact that gs.apple.com was in your host file to begin with is an indicator that your computer was used to jailbreak or hack an iOS device at some point in the past. You can not get help here for a hacked or jailbroken device. If your phone was hacked or jailbroken, Apple won't touch it.

     

    RecBoot and Tinyumbrella are hacking tools.

     

    Google "iPhone DFU mode".

     

    Try restoring in DFU mode. If that doesn't fix it, make an appointment at the genius bar and see what Apple has to say about it.

  • by Vatayviapatrice,

    Vatayviapatrice Vatayviapatrice Mar 29, 2014 10:00 AM in response to smw92
    Level 1 (0 points)
    Mar 29, 2014 10:00 AM in response to smw92

    I am currently having the same issue with my iphone 4s ATT

    i called apple and i was told that i would half to pay $100 to get it fixed.

    this is totally unfair, i shouldent half to pay for appl's "Bugs"

  • by KiltedTim,

    KiltedTim KiltedTim Mar 29, 2014 10:15 AM in response to Vatayviapatrice
    Level 9 (56,554 points)
    iPhone
    Mar 29, 2014 10:15 AM in response to Vatayviapatrice

    Then you talked to someone other than Apple. Out of warranty replacements start at $149 for the 3GS, and 4. $199 for the 4S, and $269 for the 5, 5s and 5c. A paid call to AppleCare starts at $29.