12 Replies Latest reply: Mar 16, 2014 11:55 AM by Texas Mac Man
coboda Level 1 Level 1 (0 points)

Each time I try to download something, it won't and instead I get a message about needing IOS5 or better. What does this mean and how do I fix the problem? Thank you for your hep

  • stedman1 Level 9 Level 9 (59,965 points)

    That indicates that your iPad needs to be running iOS 5 or higher. To check go to Settings - General - About - Model = ??? Version = ???

  • coboda Level 1 Level 1 (0 points)

    Version 4, 3, 5 (8 L1)

  • stedman1 Level 9 Level 9 (59,965 points)

    If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.

     

    http://support.apple.com/kb/HT4972

     

    Also read the instructions from the section entitled "Update your device using iTunes" at the link below.

     

    http://support.apple.com/kb/HT4623

     

    Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.

     

    http://support.apple.com/kb/ht1848

  • coboda Level 1 Level 1 (0 points)

    Sorry, I forgot to give you the model it is. MC770LL

  • stedman1 Level 9 Level 9 (59,965 points)

    OK, that is the iPad 2, which can be upgraded to the most recent version of iOS (7.1)

  • coboda Level 1 Level 1 (0 points)

    What if I don't have access to a computer? Can this still be fixed?

  • stedman1 Level 9 Level 9 (59,965 points)

    You will not be able to upgrade without using a computer.

  • Ralph9430 Level 6 Level 6 (15,440 points)

    If the message is telling you that you need iOS 5 or higher than I'm going assume your iPad is running a version of the iOS 4. To update that version, or an earlier version, of the iOS you need to connect your iPad to a computer running iTunes.

     

    Start iTunes on the computer and connect your iPad. Select your iPad in iTunes. Then select the Summary or General tab in the main window. Look for the choice to Check for Updates. You might also be asked to update immediately on connecting or selecting your iPad in iTunes.

     

    Before updating be sure you copy all important data to the computer just in case something goes awry.

     

    Then click on the update. If you have an original iPad you will be updated to iOS 5.1.1. All other iPads will update to oops 7.1

     

    If you receive any error messages when trying to update make a note of exactly what the messages says then tell us what it is here.

  • coboda Level 1 Level 1 (0 points)

    Anyone? I do not have access to a computer right noW. Am I still able to fix the problem another way?

  • stedman1 Level 9 Level 9 (59,965 points)

    You will not be able to upgrade without using a computer.

  • coboda Level 1 Level 1 (0 points)

    Ok. Thank you

  • Texas Mac Man Level 8 Level 8 (46,535 points)

    Take it to an Apple store and they will assist you with the iOS update.

     

    Make a Genius Bar Reservation

    http://www.apple.com/retail/geniusbar/

     

    After you install iOS 7.1, the next update can be installed via wifi (without a computer).

     

     Cheers, Tom