HT201272: Download your past purchases

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Hot_Hornet
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Q: Re-download of iTunes purchase

realise from reading that you can redownload previous purchase, but seems to me that you can only do this either if you have never put in your library previously.  I have a record that I bought, downloaded to my library and all ok.  however all my music was lost when my drive collapsed and I am trying to recover stuff. So when I go to this tune which is still on iTunes, I can go to play it as I previously bought it, but it asks me to find the location of the file - well its not there is it because it go lost and is no longer on my computer.  Can someone please explain to me how I get this back?  I have read all the threads on retrieving and redownloading it.  I don't even mind paying for it again, but it doesn't let me!!

Posted on Mar 16, 2014 10:22 AM

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Hot_Hornet

Q: Re-download of iTunes purchase

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 16, 2014 10:38 AM in response to Hot_Hornet
    Level 10 (135,516 points)
    iTunes
    Mar 16, 2014 10:38 AM in response to Hot_Hornet

    Does music show as a category under the Purchased link Quicklinks on the right-hand side of the iTunes store homepage ? It won't show in all countries, and you won't be able to redownload any content purchased in a different country or if it's no longer available in your country's store.

     

    quick links.jpg

     

    If music does show there but your albums / tracks don't have the cloud symbol against them for redownloading then delete the entries for them from the Music part of your library (where you are getting the 'unable to locate' message) and you should then get the cloud symbol against them in Purchased for redownloading.

  • by Hot_Hornet,

    Hot_Hornet Hot_Hornet Mar 16, 2014 11:58 AM in response to King_Penguin
    Level 1 (0 points)
    Mar 16, 2014 11:58 AM in response to King_Penguin

    thanks.  it does show in quick links yes, but it is nowhere in my library, so its like I never had it, but I know I did because i can see i purchased it.  no change in country, no changed in apple id etc.

  • by Hot_Hornet,

    Hot_Hornet Hot_Hornet Mar 16, 2014 1:23 PM in response to Hot_Hornet
    Level 1 (0 points)
    Mar 16, 2014 1:23 PM in response to Hot_Hornet

    it's ok the Apple iTunes lady Clarissa has sorted it out!!  Thanks a lot for your advice.

  • by King_Penguin,

    King_Penguin King_Penguin Mar 16, 2014 1:42 PM in response to Hot_Hornet
    Level 10 (135,516 points)
    iTunes
    Mar 16, 2014 1:42 PM in response to Hot_Hornet

    If they are listed in the Music part of your library then that implies that the actual music files used to be on that computer - you haven't deleted or moved anything on your computer ?

     

    If the tracks don't have the cloud symbol against them in Purchased then delete those tracks from your Music library (where you are getting the 'unable to locate') and you should then get the cloud icon on them in Purchased - click on that cloud icon to redownload them.

     

    Edit : your last post appeared whilst I was attempting (and getting various errors) to get this reply to post (and even more errors when trying to edit this post).

     

    Message was edited by: King_Penguin

  • by Tweedle Dum,

    Tweedle Dum Tweedle Dum Jul 23, 2014 9:06 AM in response to King_Penguin
    Level 1 (0 points)
    Jul 23, 2014 9:06 AM in response to King_Penguin

    King Penguin

     

    Thanks for the tip I also had a tune that suddenly would not play and this sorted it.

     

    Cheers

     

    Tweedle Dum