HT201355: Change your Apple ID password

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Julie.charbonneau

Q: Rescue address

Hi,

 

When the security questions were set up on this iPad, they were sent to the wrong email address (an error in the email address was introduced unintentionally in the email).

iPad, iOS 7.1

Posted on Mar 16, 2014 12:07 PM

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Q: Rescue address

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 16, 2014 2:58 PM in response to Julie.charbonneau
    Level 10 (133,636 points)
    iTunes
    Mar 16, 2014 2:58 PM in response to Julie.charbonneau

    If you mean that you've forgotten your answers to the questions and your rescue email address is wrong (you won't be able to change it until you can answer your questions then you will need to contact Support in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 (or if you still know your answers then you can use those steps to change the address)