Previous 1 2 Next 18 Replies Latest reply: May 1, 2014 4:40 PM by gloede99
pjl1005 Level 1 Level 1 (0 points)

Since updating my ipad 2 to ios 7.1 I am unable to connect to my wifi. I have tried all the fixes found on the community discussions. Nothing works!   I need my ipad and when it's down I'm losing money!  I'm sure other ipad users are haviing the same problems .....please help!


iPad 2 Wi-Fi, iOS 7.1
  • JimHdk Level 7 Level 7 (28,080 points)

    What happens when you try to connect to WiFi?

     

    Have you tried restarting your WiFi router by removing power to it for 30 seconds?

     

    Are you absolutely sure that you are entering the correct password?

  • pjl1005 Level 1 Level 1 (0 points)

    Hi. The iPas refuses to recognize the network. I have typed in the network, security code and pasword. Nothing.Yes  have tried restarting my router. I do have the correct password. I have reinstalled my router, I have reset my network, I have done a hard boot, etc., I have tried every solution I could find online within this community and on other sites.  My PC and wireless printer are on the same router and I have no problems with them. The ipad was working perfectly until I installed ios 7.1.  the funny thing is my Son-in-law works for Apple but he works with hardware and he says it's a software problem. . Appreciate your help

  • gloede99 Level 1 Level 1 (0 points)

    See this thread:  https://discussions.apple.com/thread/5786102  Had a similar issue, but the solution is not a good one.

  • pjl1005 Level 1 Level 1 (0 points)

    Thanks for your response. Unfortunately I have tried all of the operations stated there and still nothing.

  • lizdance40 Level 4 Level 4 (2,375 points)

    The update includes changes to default settings on your iPad.

    Check all settings:

    Airplane mode off

    wifi on

    forget the wifi network and try to add back.

    Is you router a "push to connect" type.   If your iPad doesn't "see" the router, this is often the case.

     

    Is the router a dual channel 2.4 and 5 ghz router?

  • gloede99 Level 1 Level 1 (0 points)

    Read my thread.  No settings will fix this.  Also call Apple and reference my case...they'll tell you that it is not a setting.

  • lizdance40 Level 4 Level 4 (2,375 points)

    So, what about your router?

  • gloede99 Level 1 Level 1 (0 points)

    MediaLink is my router.  Even talked to thier support group and they confirmed that they support Apple products.  I have still an active case number with them without having Apple Care.  I am also working with their Product Engineering department.  Problem has been duplicated on Netgear, Medialink, D-Link, and Belkin.  Also one the US versions and Euroipean versions of the iPad gen 3, iPad 2, iPhone 4, and latest is the iPad mini,

  • Texas Mac Man Level 8 Level 8 (46,545 points)

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430

     

    Cheers, Tom

  • gloede99 Level 1 Level 1 (0 points)

    This is not the issue. See my thread. If apple even thought this was my issue they would have never accepted the call without Apple Care nor did I pay for the service call. Also the solution which again would have never been done if they did not believe that this was their problem was to give me a new ipad free of charge AND a new ipad touch. So do you still think that Apple would have gone to that extreme remedy if they thought this was my issue?  My case is still open cause they don't have a fix.

  • drandle Level 1 Level 1 (0 points)

    Reading through the various threads it seems that there is a serious problem of wifi connectivity with some iPads.

    For example the one I am using now drops the wifi connection every few minutes.

    My partner, sitting next to me, has no problem whatsoever with her iPad.

    I have seen co called 'solutions' such as changing router settings, etc., but this doesn't explain how all the other Android phones,PC's, wifi enabledq printers, etc., that are connected to the same network, do not experience this problem.

    I've tried calling Apple to no avail and I see that one of the threads on here has now reached 140 or so pages, all about the same problem.

    I called Apple again today and they actually hung up on me, after keeping me on hold for 3-4 minutes.

     

    I guess it is time for some drastic action.

     

    I'm now trying to find out who Apple use as their accreditation body for the international Quality Assurance Standard, ISO 9001.

    As part of this policy they should have a well defined and recorded Customer Complaint procedure, and should be able to demonstrate how they deal with customer complaints.

    Hanging up on customers isn't really a recognised method!

     

    I am also taking this up with Trading Standards here in the UK, as the iPod I have is not really fit for purpose due to the fact it drops any wifi connection after a few minutes.

     

    I used to consider Apple a reputable and ethical company but no longer hold that view.

     

    It isn't simply that that they will not deal with this problem; there appear to be many thousands of people out there in the same situation and Apple don't appear to be even acknowledging this problem.

     

    I urge people to take the same action if possible. Find out who Apple use for ISO 9001 and write to or email them with a complaint that Apple's customer complaint procedure does not appear to be working.

     

    These large corporates tend to take things that much more seriously when they think they may lose their Quality accreditation.

     

    Steve Jobs wouldn't have tolerated this sort of situation!

  • drandle Level 1 Level 1 (0 points)

    Thanks Texas Mac Man.....I shall enjoy doing this to my iPad every five minutes.

    Probably a more sensible solution is to put the iPad back in its box and revert to a PC or an android device that actually works.

    Microsoft are stopping support for Windows XP soon but at least it still works with wifi.

  • gloede99 Level 1 Level 1 (0 points)

    There are active cases opened in Europe and in the US for this issue.  See my thread and ask them to refer to those cases.  Hope that helps.

  • drandle Level 1 Level 1 (0 points)

    It certainly does. At least there is an acknowledgement of the problems now.

    Many thanks

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