How do I register my iPad to a new Apple ID if I don't know the old ID?

Question

Level 1

0 points

How do I register my iPad to a new Apple ID if I don't know the old ID?

I wanted to register my iPad to my Apple ID account through the supportprofile.apple.com site. When I clicked "Register and Add New Products" and entered the serial number, it says

According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out

I tried a couple old Apple IDs that I thought it might be reigstered too, but all to the same error message. Does anyone know how to "un-register" a device from an unknown ID? I'm thinking perhaps there is some way similar to the "deauthorize all computers" button in iTunes.

Thanks!

iPad

Posted on Mar 16, 2014 4:03 PM

Reply

Answer 1

Demo

Level 10

166,494 points

Mar 16, 2014 4:09 PM in response to lasklk

Why would you want to register an iPad now if it is apparently tied to an ID that you know longer use? That doesn't seem quite right to me.

How long have you had the iPad? Did you buy it new?

Reply

Answer 2

lasklk Author

Level 1

0 points

Mar 16, 2014 4:32 PM in response to Demo

I have had the iPad since June 2013. I did buy it new. I want to register it under my current Apple ID so that it shows up in the same place as my other devices when I log on.

I can't look at any of the service history or anything else related to it unless I can clear it's registration and link it to my active account. Does that make sense?

Reply

Answer 3

Demo

Level 10

166,494 points

Mar 16, 2014 5:15 PM in response to lasklk

Yes, it makes sense. You can't un register a device or disassociate it from an old ID unless you know the ID and password. Have you tried retreiving the ID?

Apple ID: How to find your Apple ID

Reply

Answer 4

Apr 6, 2014 9:13 AM in response to Demo

Have the same problem with my iphone 5s, i have register my i4s my ipad and i get this when i try to register the 5s, the iphone i got it from store. I have on icloud my apple id, so where else its this iphone registerd :-??

Reply