Q: phone replaced, unable to add/register replacement iphone5s - "According to our records, this serial number is registered with to another Apple ID!"
Hello everyone,
A month ago, I had several dark pixels on brand new iphone5s, went to shop to have it replaced. Waited 15 days and finally got replacemnt phone, luckly working fine.
I loaded backup of the previous phone to it, and noticed that each time when i downloaded new application, I would receive notification e-mail with following content:>>
Your Apple ID, myid@id..., was just used to download MyScript Calculator - Handwriting calculator from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
<<
I logged in to support site with my id, and noticed I have no device assosiated/registered under my acount. So yeah tried to add serial number of newly received phone, and error was displayed: "According to our records, this serial number is registered with to another Apple ID"
Grrr.. I just spent waiting for 15 days for replacement phone and now this!!! grrrr
I cannot open support case, as there are no devices assosiated with my account, any ideas how to proceed on this?
P.S.
on Icloud and on iphone "locate my iphone" service is activated and working.
iPhone 5s
Posted on Mar 16, 2014 4:02 PM