Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hi there, My MacBook Pro is very slow. I get the rainbow wheel turning regularly when trying to work on my computer. Here's my report on my laptop. Any help and or advice that you can lend would be appreciated.

Kernel Task seems to be using 497.3 MB.


Here's My Etresoft info:


Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4 cores

4 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

NVIDIA GeForce GT 650M - VRAM: 512 MB


System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:28:7


Disk Information:

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (147.1 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


HL-DT-ST DVDRW GS31N


USB Information:


Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Computer, Inc. IR Receiver



FireWire Information:

WD My Book 800mbit - 800mbit max

EFI (disk1s1) <not mounted>: 209.7 MB

MyBook (disk1s2) /Volumes/MyBook: 999.85 GB (255.05 GB free)


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.adobe.SwitchBoard.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link

[System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link

[System] com.torch.update.agent.plist 3rd-Party support link


Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.canon.MFManager.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.oracle.java.Java-Updater.plist 3rd-Party support link

[System] com.wacom.pentablet.plist 3rd-Party support link


User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link


User Login Items:

iTunesHelper

Front Row

AdobeResourceSynchronizer

Dropbox

Android File Transfer Agent


Internet Plug-ins:

WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

AdobeExManDetect: Version: AdobeExManDetect 1.0.0.0 - SDK 10.7 3rd-Party support link

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link

Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

AdobePDFViewer: Version: 10.1.1 3rd-Party support link

CANONiMAGEGATEWAYDL: Version: 3.1.0.2 3rd-Party support link

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link


Safari Extensions:

GoPhoto.it: Version: 1.176


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

PenTablet 3rd-Party support link

Flash Player 3rd-Party support link

Java 3rd-Party support link


Old Applications:

Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

CameraWindow: Version: 7.11.0.1 - SDK 10.5 3rd-Party support link

/Applications/Canon Utilities/CameraWindow/CameraWindow.app

Solver: Version: 1.0 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

SA Color Finesse 3 UI: Version: 3.0.6(275) - SDK 10.5 3rd-Party support link

/Applications/Adobe/Adobe After Effects CS6/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

/Applications/Microsoft Office 2011

Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link

dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app

/Applications/Microsoft Office 2011/Office

Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link

My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link

SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Adobe AIR Installer: Version: 3.3 - SDK 10.5 3rd-Party support link

/Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer/Adobe AIR Installer.app

dynamiclinkmediaserver: Version: 6.0.1 - SDK 10.5 3rd-Party support link

/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

/Library/Application Support/Microsoft/MERP2.0

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link

Epson Printer Utility 4: Version: 9.19 - SDK 10.5 3rd-Party support link

/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app


Time Machine:

Time Machine not configured!


Top Processes by CPU:

14% mds

4% WindowServer

3% EtreCheck

2% mdworker

1% Activity Monitor


Top Processes by Memory:

160 MB softwareupdated

123 MB Safari

106 MB com.apple.IconServicesAgent

90 MB com.apple.WebKit.WebContent

82 MB WindowServer


Virtual Memory Information:

988 MB Free RAM

1.75 GB Active RAM

643 MB Inactive RAM

662 MB Wired RAM

395 MB Page-ins

0 B Page-outs

MacBook Pro (15-inch Mid 2012), OS X Mavericks (10.9.2)

Posted on Mar 16, 2014 6:24 PM

Reply
5 replies

Mar 16, 2014 6:26 PM in response to MACuser6

Things You Can Do To Resolve Slow Downs


If your computer seems to be running slower here are some things you can do:


Start with visits to: OS X Maintenance - MacAttorney;

The X Lab: The X-FAQs;

The Safe Mac » Mac Performance Guide;

The Safe Mac » The myth of the dirty Mac;

Mac maintenance Quick Assist.


Boot into Safe Modethen repair your hard drive and permissions:


Repair the Hard Drive and Permissions Pre-Lion


Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


Repair the Hard Drive - Lion/Mountain Lion/Mavericks


Boot to the Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.


Restart your computer normally and see if this has helped any. Next do some maintenance:


For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.


Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.


Suggestions for OS X Maintenance


OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.


OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.


Helpful Links Regarding Malware Protection


An excellent link to read is Tom Reed's Mac Malware Guide.

Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.

See these Apple articles:


Mac OS X Snow Leopard and malware detection

OS X Lion- Protect your Mac from malware

OS X Mountain Lion- Protect your Mac from malware

About file quarantine in OS X


If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)


Troubleshooting Applications


I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.


If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.


Basic Backup


For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:


1. A Time Machine preferences panel as part of System Preferences;

2. A Time Machine application located in the Applications folder. It is

used to manage backups and to restore backups. Time Machine

requires a backup drive that is at least twice the capacity of the

drive being backed up.


Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):


1. Carbon Copy Cloner

2. Get Backup

3. Deja Vu

4. SuperDuper!

5. Synk Pro

6. Tri-Backup


Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.


Referenced software can be found at MacUpdate.


Additional Hints


Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.


Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.


Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.


Check for applications that may be hogging the CPU:


Pre-Mavericks


Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.


Mavericks and later


Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.


Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

Mar 17, 2014 3:07 AM in response to MACuser6

Based on the memory information, I'm guessing this was captured shortly after a restart. That information is most telling when the machine has been running and in normal use for a while.


My guess will be that you're having memory issues, since you seem to have a lot installed - including some apps that will use lots of RAM, like Adobe After Effects - but only have 4 GB of RAM. That is probably not enough for Mavericks, given what you have installed. Keep an eye on the memory pressure graph in Activity Monitor's Memory tab. If it starts getting high, and turns yellow or red, you definitely are in need of more RAM


Beyond that, I don't see anything concerning beyond a sign that you may have the Torch web browser installed, and the only reason I see to have that installed is to use the integrated torrent downloader. You should be aware that downloading from torrents can be a very dangerous activity, and can easily expose you to malware or adware. I would strongly advise never using torrents, and would recommend removing that browser.

Mar 17, 2014 12:20 PM in response to MACuser6

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Hi there, My MacBook Pro is very slow. I get the rainbow wheel turning regularly when trying to work on my computer. Here's my report on my laptop. Any help and or advice that you can lend would be appreciated.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.