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Mar 19, 2014 1:03 PM in response to LydiaGraceby norm123,Hello LydiaGrace
Start with the article below to troubleshoot your redemption codes. If that does not work, then report the issue to the iTunes Store.
If you can't redeem your iTunes Gift Card or code
http://support.apple.com/kb/HT6021
Regards,
-Norm G.
